Coordinator, Central Intake

5 months ago

Toronto, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

- Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical, dental and vision coverage from your first day- Health care spending account- Premium defined benefit pension plan- 3 personal days and 2 float days annually- Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.- Career development opportunities- A collaborative values-based team culture- Wellness programs- A hybrid working model- Participation in- Communities of InclusionWant to make a difference in your career? Consider this opportunity.

Here is what you will be doing:
The initial focus areas for the team’s work are centered around the following objectives:
- Comprehensive engagement to establish multi-year strategy and implementation of the program as part of central waitlist management program.- Support the delivery of a provincial system to track patient flow from initial referral to the appropriate team member, leveraging existing provincial assets and systems.- Support the implementation of provincial projects and initiatives to establish clinical, surgical and diagnostic imaging central intake hubs across the province.- Support provincial program process enhancement and reporting at the Region, Ontario Health Team, hospital, and provider levels.- Collaborates with the operations and communications teams to:
- Summarize, analyze, and assist with the preparation of documents and presentation material.-
- Develop final quality standards or related quality products that are suitable for a variety of audiences (i.e., clinicians, service providers, public, patients)-
- Develop other tools and products related to the quality standard and to support its implementation.-
- Collaborates with the internal and external team to:
- Engage external stakeholders in supporting the dissemination of project.- Leverage existing internal and external processes and system platforms to support uptake of the initiative.- Develop dissemination and implementation plans and strategies for project.- Collaborates with OH colleagues to support and execute other activities related to the project.- Monitors and tracks the achievement of project milestones and deviations from work plan within project team; produces regular status updates, documents recommended corrective action, as required.- Supports and manages team project tracking and reporting tools (i.e. SharePoint). Assists with the development, documentation and roll-out of new processes, tools, and policies.- Monitors adherence to project schedules, tracks progress and escalates issues and risks as required.- Coordinates issues management following established policies and procedures and follows up with the appropriate individuals to verify that action has been taken as agreed.- Produces high-quality documents such as briefing notes, presentations, and other materials such as detailed meeting minutes and action plans.- Supports project teams and working groups on the development and management of project plans.- Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.- Other duties as assigned.

Here is what you will need to be successful:
Education and Experience- Minimum of 3 years business experience, including one to two years’ experience in a project coordination role.- An undergraduate degree with a major/minor in healthcare administration, informatics, business, or equivalent experience is preferred.

Knowledge and Skills- Strong knowledge of Microsoft Office tools including PowerPoint, Excel and MS Project.- Experience with Microsoft SharePoint is an asset. Good knowledge of analysis, problem solving and structured approaches to identifying solutions- Sound knowledge of project management methodology.- Strong written and verbal communication and documentation skills.- Excellent interpersonal skills, with ability to work with staff from across Ontario Health and external stakeholders to achieve project goals.- Ability to multi-task, follow up and manage competing priorities.- Comfortable working in a dynamic and fast-paced environment.- Detail oriented with excellent organization and time management skills.- Experience in the successful completion of moderately complex projects.- Experience with impact analysis, process implications and change management.- Must be team-oriented, possess a positive attitude and work well with others.
- Employment Type

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