Sales Coordinator

3 weeks ago


Boucherville, Canada Simaudio Ltée Full time

THE COMPANY
Are you seeking a career with a dynamic and innovative company whose high-quality products resonate across the globe? Do you aspire to join an environment where collaboration is at the heart of the corporate culture?
Simaudio Ltd is a renowned Quebec manufacturer specializing in high-end audio equipment synonymous with excellence for over four decades. Our products are designed and manufactured almost entirely at our factory located in Boucherville, on the south shore of Montreal, and distributed internationally under the renowned MOON brand.
THE POSITION
Reporting to the Chief Commercial Officer, you will work closely with the sales managers and be responsible for the order processing for North American and international markets, including order reception and entry, coordination with the shipping department for shipments, as well as handling credits and returns. You will ensure database updates, coordinate communication with retailers and the accounting department, and provide support for the administrative management of client accounts. You may also assist in drafting communications and coordinating events.
DESCRIPTION OF KEY RESPONSIBILITIES
Order reception and entry
Coordination with shipping and freight forwarders for order shipments
Communication of stock levels and manufacturing lead times to partners
Credits and returns
Answering retailer and consumer inquiries
Maintaining up-to-date service databases and reports
Coordinating retailer communication with accounting
Drafting certain communications
Coordination of events with retailers and trade shows
Administrative management of client accounts (keeping information up to date, contracts, etc.)
Management of units loaned to retailers
Management of units loaned for reviews (shipping, Epicor, etc.)
SKILLS
Excellent customer service skills
Strong listening and interpersonal skills
Solid skills in organization, priority management, and meeting deadlines
Good stress and pressure management
Proficiency in Microsoft Office 365 Suite as well as ERP software (we use Epicor).
REQUIRED QUALIFICATIONS
DEC in management, administration, or a related field
Minimum 5 years of experience in a similar position, in a manufacturing environment
Knowledge of the high-end audio industry is an asset
Proficiency in French and English, as most of our clients speak English or a foreign language
**BENEFITS**:
Employee benefits program, employer-matched RRSP, friendly atmosphere, flexible schedule with possibility of hybrid work, paid days off between Christmas and New Year's Day, three annual personal days, on-site parking, constructive work environment, and much more



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