Debt Collector

3 months ago

Markham, Canada Solomon Jones LLP Full time

Solomon Jones LLP is a boutique-style firm representing many creditors nationally. Our firm takes pride in its culture and the way we provide the first-class service to our clients, adverse parties, and other professionals we deal with.

**Collector Job Responsibilities**:

- Works with coworkers to set debt collection strategies.
- Keeps detailed notes and records of all communications and actions.
- Answers questions debtors have about billing statements.
- Negotiates partial repayments and payment plans when possible.
- Vets and advises upper management of when a case should be set to be placed in the litigation process.
- Keeps track of payment due dates and sends reminders.
- Updates the account status when the debt has been paid.
- Sends necessary paperwork to debtors promptly.
- Maintains confidentiality and the utmost discretion.
- Collaborates with our paralegals if legal action is required.
- Uses debt collection software, skip tracing software, and public records databases.
- Complies with all federal and provincial laws and regulations as well as company policies.

**Collector Qualifications and Skills**:

- Collaborates with coworkers and has strong interpersonal skills.
- Excels at customer service and negotiation and stays calm and professional.
- Learns quickly and has strong problem-solving and critical thinking skills.
- Communicates effectively and has strong written and verbal communication skills.
- Works well independently and has strong project management and organization skills.

**Education and Experience Requirements**:

- A high school diploma or equivalent is required.
- At least one year of collections, customer service, or sales experience is required.

**Salary**: $2,800.00-$3,200.00 per month

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: In person

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