Digital and User Experience Analyst

3 weeks ago

Richmond Hill, Canada City of Richmond Hill Full time

Posting Id
- 2840
- Department
- Corporate and Financial Services
- Division
- Communications Services
- Section
- Communication Services
- Job Grade
- Contract Admin Grade 05
- Rate of Pay
- $46.40 - $52.90 Hourly
- Job Type
- Temporary Full Time
- Contract
- Contract Length/End Date
- 1 year
- Replacement/New Position
- New Hire
- Posting Type
- Internal and External
- Posting Date
- 12/18/2024
- Application Deadline
- 01/10/2025

**Position Summary**:
We are looking for an expert in User Experience. Someone who is creative, engaged, digitally savvy, and passionate about using design to connect with residents of Richmond Hill.

**Key Duties and Responsibilities**:
**We’re looking for someone that**:

- Gets that active listening is the key to communicating
- Can operate at different levels - from dreaming up new features on our website to being immersed in the details of content layout and design
- Has experience in building brands across digital platforms, knows the digital journey, and understands digital levers of brand-building
- Can handle multiple demands on their time
- Is creative and always researching innovative ways to improve the user experience
- Is a people person and collaborative by nature - bringing a diverse and equitable lens to everything they produce
- UX-focused content strategist, passionate about creating a consistent user experience across the City’s digital systems
- Is focused on user-centered design with hands-on experience, from user research to developing prototypes and collaborating on implementation

**How You Will Contribute**:

- Work with a cross-functional team, collaborating with Communications Advisors, Graphic Designers, I.T product owners, and business analysts from a variety of departments across the organization
- Architect the foundational customer experience for our new website and intranet
- Bring a creative and innovative approach to translate customer insights into intuitive, user-friendly front-end digital experiences
- Drive data-informed decisions that enhance digital engagement and customer satisfaction
- Redesign and optimize the web content and site architecture for the City of Richmond Hill’s website
- Create comprehensive customer experience (CX) architecture to ensure the City’s digital initiatives move toward a standardized user experience
- Consult and gather requirements from departments and translate them into functional features and content optimization on the website

**Education and Experience**:

- 3-5 years of relevant experience with a post-secondary degree in technology, business or communication

**Required Skills/Knowledge**:

- Advanced proficiency in CX research and design methodologies
- Expert-level skills in designing low and high-fidelity wireframing, prototyping, UX flows, and interaction design (leveraging tools such as Figma, Sketch, Adobe XD or equivalent)
- Comprehensive understanding of web development principles and digital experience design
- Ability to analyze and interpret Google Analytics to help with content optimization
- Storyboarding, task analysis, and user research tasks to capture and develop site maps and customer flow diagrams
- Strong portfolio demonstrating successful digital experience projects, experience within an agency, or client-side environment supporting creative teams
- Advanced interpersonal and stakeholder management skills to ensure strong collaboration and engagement with other clients across the organization
- Experience working with GHD an asset
- Knowledge of Accessibility for Ontarians with Disabilities Act (AODA)
- Machine Learning, data analytics, data visualization or business intelligence reporting experience or knowledge desirable
- Strong analytical and strategic thinking capabilities
- Exceptional communication and presentation skills
- Understanding of design systems, information architecture, design patterns and interaction design
- Experience or exposure to AI and conversational UI tools and approaches such as voice UI design, chatbot scripting, or similar
- Familiarity and ability to promote and manage appropriate usability testing, and user research endeavors

**Leadership Competencies**:

- Builds people and culture
- Cultivates open communication
- Demonstrates personal leadership
- Navigates and leads through complexity and change
- Shapes the future

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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