Manager, Customer Experience
3 weeks ago
405037BR
Retail Banking - Management
Gatineau, QC
March 31, 2023
Company Overview
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
**Job Description**:
In this role, you would:
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly
**Requirements**:
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
Additional Information
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
-
Customer Experience Associate
4 weeks ago
Gatineau, Canada TD Bank Full time403756BR Retail Banking - Customer Service Gatineau, QC March 21, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...
-
Customer Experience Associate
4 weeks ago
Gatineau, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
4 weeks ago
Gatineau, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
(Can) Cashier
7 days ago
Gatineau, Canada Walmart Full time**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...
-
Hospitality and Customer Service Manager
4 weeks ago
Gatineau, Canada H2O Lifeguard and Recreation Management Full time**Job Description: Hospitality and Customer Service Manager** **Key Responsibilities**: **Guest Experience Enhancement**:Develop and implement strategies to elevate the overall guest experience, focusing on personalized service, efficient processes, and attention to detail. Monitor guest feedback, reviews, and surveys to identify areas for improvement and...
-
Customer Success Coordinator
3 weeks ago
Gatineau, Canada Smile Innovations Group Full time**ABOUT MILIDENT** Opened in June 1995, Milident Inc specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology, Milident Inc. continues to offer its products and services tailored to the specific needs of its clientele. Through its...
-
Advisory Agent
4 weeks ago
Gatineau, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
of Sale Manager
4 weeks ago
Gatineau, Quebec, Canada Bobbi Brown Full timePosition Summary We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an...
-
Store Manager
7 days ago
Gatineau, Canada Foot Locker, Inc Full time**Overview** You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience,...
-
Team Lead, Client Experience
5 days ago
Gatineau, Canada Sephora Full time**Job ID**: 220860 **Store Name/Number**: QC-Les Promenades Gatineau (1516) **Address**: 1100 Boulevard Malone West, Gatineau, QC J8T 6G3, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific...
-
Assistant Manager
4 weeks ago
Gatineau, Canada The Jean Coutu Group (PJC) Inc. Full timeDo you have that “Coutu” touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of our priorities? The Assistant Manager position is for you!Within your team, your essential role will...
-
Cosmetic Manager
7 days ago
Gatineau, Canada The Jean Coutu Group (PJC) Inc. Full timeDo you have that “Coutu” touch? Are you the type of person who looks for the best in everyone, motivated by sales, passionate about cosmetics, for whom customer service is crucial and who wants to make a difference in every moment of your customer's health/beauty life? The Head Cosmetician position is for you!Within your team, your essential role will...
-
Cst - Installer / Customer Service Tech
7 days ago
Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time** Candidat(e) doit demeurer dans la région de Laval, Qc** Nous nous efforçons de pousser les limites de la technologie pour créer des solutions de pointes pour nos clients, à l’échelle mondiale. Bien que ce soit exigeant, voire stimulant mais c’est aussi très gratifiant et nous pensons que ce défi contribue à faire de Solacom un lieu de travail...
-
Assistant Manager
4 weeks ago
Gatineau, Canada The Jean Coutu Group (PJC) Inc. Full timeDo you have that “Coutu” touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of our priorities? The Assistant Manager position is for you!Within your team, your essential role will...
-
Co-manager
4 weeks ago
Gatineau, Canada Walmart Canada Full time**Position Summary... **:To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. Plays an active role in their own professional development, along the path to becoming a Store Manager. **What you'll do...**: 1. As a member of...
-
Co-manager
4 weeks ago
Gatineau, Canada Walmart Canada Full time**Position Summary... **:To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. Plays an active role in their own professional development, along the path to becoming a Store Manager. **What you'll do...**: 1. As a member of...
-
Assistant Store Manager
4 weeks ago
Gatineau, Canada GUESS?. Inc. Full time**Reports to**: Store Manager **Supervises**: Assists management with all sales associates, desk associates, stock associates Position Overview The assistant manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling...
-
Assistant Department Manager
4 weeks ago
Gatineau, Canada IGA Full time**Assistant department manager**: Full-Time Number of hours per week : between 40and40 Shift : Day, Evening Availability : Anytime **Become an assistant department manager!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered as the one who is always available to help others? Then this job...
-
Assistant Department Manager
3 weeks ago
Gatineau, Canada IGA Full time**Assistant department manager**: Full-Time Number of hours per week : between 40 and 40 Shift : Day Availability : Anytime **Become an assistant department manager!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered as the one who is always available to help others? Then this job should...
-
Assistant Department Manager
4 weeks ago
Gatineau, Canada IGA Full time**Assistant department manager**: Full-Time Number of hours per week : between 40 and 40 Shift : Day Availability : Anytime **Become an assistant department manager!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered as the one who is always available to help others? Then this job should...