Energy Account Manager

2 weeks ago

Markham, Canada BGIS Full time

**ABOUT US**

**OUR CULTURE**

At BGIS, our culture is built on three foundational pillars:

- **Culture of Care**:We deeply care for each other, our clients, partners, and the communities we serve.
- **High Performing Teams**:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
- **Unwavering Commitment to Sustainability**:We conduct every action with a focus on preserving our earth.

**SUMMARY**

The **Energy Account Manager **is responsible for program management, account management, client relationship management and service delivery management for assigned client accounts for the purpose of assisting the client in achieving greater energy efficiencies, ensuring a high level of client satisfaction, identifying and selling additional services, and delivery of all service obligations.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

**Opportunities for Development**:
At BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles - some include:

- On Account Operational leadership roles,
- Facility Management Office leadership roles, Project Management roles to lead and execute projects

**KEY DUTIES & RESPONSIBILITIES**

**Safety Ownership and Regulatory Compliance**
- Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

**Account Management / Client Relationship Management**
- Acts as the primary client interface for the assigned account(s). Client representatives with whom this position typically interacts with are at the director level.
- Develops and builds effective relationships with clients and ensures client satisfaction.
- Manages client expectations with respect to scope definition of energy related services contained within the master services agreement.
- Conducts regular meetings with clients to understand and anticipate needs.
- Provides feedback to internal stakeholders on potential offerings for assigned account(s).
- Recommends and sells additional services based on understanding of clients’ needs.

**Service Delivery Management**
- Acts as the primary point of contact for service delivery for assigned account(s).
- Establishes key performance indicators and client expectations jointly with clients and other relevant stakeholders.
- Project manages and collaborates with relevant stakeholders to deliver services and to ensure service level agreements and key performance indicators are achieved.
- Conducts regular meetings with clients to solicit performance feedback and identify areas for improvement.
- Collaborates with relevant stakeholders to close performance gaps relating to performance metrics, where required.

**Program Management**
- Develops, recommends and executes program plans for assigned account(s).
- Identifies and executes utility incentive rebate program opportunities for the assigned account(s).
- Responsible for overall management, tracking and reporting of utility cost guarantees (utility guaranteed maximum GMAX). Presents and reviews utility management reports to clients.
- Develops clients’ understanding of energy best practices to enable achievement of greater energy efficiencies.
- Seeks input from client for possible reasons for building energy inefficiencies identified.
- Creates and implements corrective action plans in collaboration with the client and facility management operations team to address building energy efficiencies. Other duties as assigned.

**KNOWLEDGE & SKILLS**
- University degree or community college diploma in a relevant field such as mechanical engineering, building science or building engineering, environmental management, preferred; or University degree or community college diploma in business administration.
- More than 5 years of energy consulting, account management and/or program execution work experience.
- Well-developed client relationship management skills along with ability to interface, manage relationships and client expectations with client representatives at the director level.
- Well-developed influencing, persuasion and negotiation skills.
- killed at relationship management, service delivery management and program management.
- Exceptional client service orientation and sense of urgency.
- Understanding of building performance engineering, energy management, carbon reduction, GHG emissions and utilities.
- Knowledge of building performance engineering principles, an asset.
- Knowledge of ASHRAE Level 1 and 2 energy audits and basic HVAC systems operations and troubleshooting.
- Kno

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