Games Manager

4 months ago

Calgary, Canada Cash & Ace Casinos Full time

**Job Overview**:
Reporting to the Senior Games Manager, the Games Manager is an exciting leadership role that will experience all the classic casino games and action. The Games Manager will oversee all the gaming floor tables.

**Responsibilities and Duties**:
Supports and implements procedures to ensure the highest level of compliance.

Motivates and empowers colleagues by exemplifying outstanding guest service, to both internal as well as external guests.

Promotes teamwork and creates a fun, friendly and inviting atmosphere.

Develops, coaches, and mentors employees to help them achieve success and career goals.

Works under the Senior Games Manager and training on all aspects of running a table games department.

Prepares and submits reports on Table Statistics, and effectively utilizing table game analytics.

Opens and closes the tables games department in conjunction with Cash Cage Advisors and Volunteers

Orders Fills and Credits

Monitors all table games and report labour costs.

Manages improvements to the floor plan, gaming mix and creates business cases for mixing up table games offerings.

Communicates effectively with all appropriate departments.

Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.

Ensures compliance with AGLC policies.

Ensures compliance with licensing laws, health and safety and other statutory regulations.

Promotes and maintains the highest levels of integrity and customer service.

Ensures proper implementation of established policies and procedures.

Works with the Supervisor to complete schedules and to schedule employee vacation time.

Ensures outstanding guest service by responding promptly to guest needs and requests for service.

Builds team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and maintaining confidentiality.

Responds to and resolves concerns or issues.

Continuously works to improve processes and service.

Other duties as required.

**Education and Experience**:
5+ years in a leadership/managerial role.

Previous experience managing table game operations in a casino environment.

Experience dealing with VIP guests is considered an asset. Strong leadership qualities with proven ability to mentor, develop and support a team.

Related education and experience are considered an asset.

Current AGLC registration gaming license, or ability to successfully become a registered gaming worker.

Ability to successfully pass a criminal background check.

AGLC certifications including Anti-money Laundering (AML) Certification, Deal us in Phase 1 and 2, and ProServe.

**Skills and Abilities**:
Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.

Strong work ethic with ability to maintain professionalism and a high level of confidentiality.

Ability to recognize signs of collusion or team play, angling, obvious misinterpretation, or manipulation of the house rules, etc.

Excellent interpersonal skills, organized, with strong problem-solving skills.

Strong work ethic with ability to maintain professionalism and a high level of confidentiality.

Proven track record influencing peers, management, and ownership.

Collaborative attitude that looks for input to improve strategy development.

Ability to prepare written correspondence, reports, proposals, and procedures.

Strong competency in MS Office including Outlook, Word, and Excel.

**Job Requirements**:
Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Knowledge and ability to clearly explain operating house rules to guests and employees.

Professional demeanor and ability to approach situations in a tactful manner.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

A passion for providing excellent service and full alignment with the organization’s vision.

Strong leadership and communication skills with ability to maintain good rapport between all departments and ownership.

Strong willingness to learn about guest needs and wants.

**Work Conditions and Physical Requirements**:
Stand/sit - Must be able to remain in a stationary position for most of the shift.

Walk - Must be able to occasionally move about inside the Casino.

Use of hands/fingers - must be able to use both hands to deal cards, pay chips, etc.

Talk/hear - must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations. Visual acuity of at least 20/40 in either or both eyes with or without corrective lenses.

Works in an indoor, fast

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