Field Service Technician
2 weeks ago
With over 30 employees, Total Tech Pools is one of Ontario’s largest residential swimming pool companies. We require highly trained and skilled labour, ensuring opportunities for stable, long term, higher income earning potential.
To ensure optimum customer service, we’re hiring a Service Technician to work one-on-one with our clients. Initiating the repair and service of their swimming pools within an expected length of time and at an expected cost. We’re counting on you to develop or have extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation. We have Covid 19 Protocols in place to ensure everyone’s safety.
**Responsibilities and Duties**
- Documents swimming pool problems by listening to customers describe them and by asking probing questions.
- Maintains extensive contact with customers, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, visa/mastercard warranty, etc.).
- Offers additional maintenance and repair services to customers when appropriate.
- Should be capable of working independently, managing his or her time and workflow.
**Qualifications and Skills**
- Ability to communicate with customers and team members with courtesy and efficiency
- Ability to multi-task
- Ability to encourage swimming pool service/maintenance and problem prevention with customers
- Previous Knowledge of swimming pool systems and ability to explain systems and repairs to customers of varying levels of technical understanding an asset
- Knowledge of basic warranty and service policies
- Ability to readily work with numbers, mathematics, high-dollar amounts
- Ability to estimate time of service or repair job for purposes of efficient scheduling/invoicing
- Basic plumbing skills in PVC piping.
- Proven ability of maintenance repairs and proficiency in use of small tools and power equipment.
- Order inventory and supplies as required to complete service calls and stock vehicles
- Work alongside accounting for billing purposes
**Benefits**
- Competitive compensation Commensurate with experience and qualifications
- In House Training
- Corporate support
- Mentorship and development
- Opportunity for advancement to full time employment.
- Benefits Package Available
- Paid Company Cell Phone
**Job Type**: Unique Full-time seasonally demanding position with a large number of hours in the Spring (Upwards of 60 hours per week) with time off in the Winter months (Contract Position: April 1 to Nov 15th). $18.00 to $26.00 per hour D.O.E
Required education:
- Proven Customer Service Experience, Supervisory Skills, Client Driven,
- High School, College, or University Degree
**Job Types**: Full-time, Permanent, Seasonal
**Salary**: $19.00-$26.00 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
Work Location: In person
Application deadline: 2023-03-24
Expected start date: 2023-04-10
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