Bilingual English/french Customer Service

1 month ago

Lower Sackville, Canada Moneris Solutions Full time

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Nous réinventons le commerce et nous jouons un rôle important dans l'avenir de la technologie financière (FinTech). Pour ce faire, nous encourageons nos équipes à repenser ce qui est possible, en leur fournissant les bons outils et les bonnes ressources ainsi qu'en les appuyant à chaque étape.

Relation. Incidence. Croissance. Transformez votre passion en objectif avec une carrière à Moneris.

L'opportunité - Votre carrière à Moneris

Emplacement(s): Canada Virtuel

Dans ce rôle, vous serez responsable d'offrir l'excellence du service à la clientèle aux commerçants de Moneris et de fournir un dépannage et un soutien technique détaillés pour les points de vente, ainsi qu'un soutien financier détaillé pour les besoins de traitement quotidiens des clients. Vous serez également responsable de soutenir les objectifs globaux de service à la clientèle fixés par le service, en offrant des conseils supplémentaires, y compris la vente croisée de produits et de services.

La formation rémunérée débutera en mai 2023

Vos responsabilités - Votre carrière à Moneris- Fournir un soutien au centre de contact aux clients des commerçants (les canaux de soutien peuvent être la voix, le chat, le courrier électronique, les réseaux sociaux, les canaux intégrés de tiers et les canaux et technologies nouveaux/émergents).- Promouvoir nos produits et services auprès de nos commerçants, identifier les opportunités de vente croisée et de vente incitative et envoyer les pistes par les canaux appropriés.- Recueillir et documenter avec précision les informations fournies par les commerçants, tout en utilisant des techniques efficaces de résolution des problèmes afin de fournir une première réponse cohérente aux demandes de service téléphonique et aux questions techniques.- Démontre sa capacité à s'adapter, à acquérir et à développer des compétences supplémentaires, notamment dans les domaines de la finance, du mobile, de l'intégration et de la communication électronique, à mesure que les activités de Moneris évoluent.- Responsable de l'atteinte des objectifs individuels qui contribuent aux objectifs généraux de l'entreprise, y compris, mais sans s'y limiter, les objectifs de productivité, les objectifs d'assurance de la qualité, les objectifs de conformité, les objectifs d'absentéisme, les objectifs d'adhésion (ajout de la voix du client - sondages auprès des clients)

Votre profil - Votre carrière à Moneris- 1+ ans d'expérience dans le domaine du support technique et du service à la clientèle, de préférence dans un centre d'appels- Compréhension avancée des fonctionnalités, des logiciels et du matériel informatique (routeurs/modems)- Maîtrise du français et de l'anglais (lu, écrit et parlé)- Capacité à travailler selon différents horaires, y compris les soirs, les week-ends et les jours fériés

Nous comprenons que les personnes marginalisées connaissent un plus grand syndrome de l'imposteur en raison des obstacles systémiques. Nous vous encourageons à postuler même si vous pensez ne pas répondre à toutes les exigences requises du poste.

Vos avantages - Votre carrière à Moneris- Un accent mis sur le bien-être, vendredi sans réunion- Un REER avec contribution de l'employeur et régime de retraite à cotisations déterminées- Un ensemble d'avantages sociaux flexibles dès le premier jour- Un modèle de travail hybride ou à distance pour lequel vous obtiendrez un rabais à l'achat de périphériques technologiques- Un accès à des programmes et des ressources de formation et de développement complets ainsi qu'aux formations gratuites LinkedIn Learning- Un programme d'aide aux employé(e)s, de l'aide à la formation et un programme de reconnaissance- Programme d'avantages sociaux pour tous les employés avec des rabais incroyables chez plus de 2400 fournisseurs partenaires et des offres bancaires exclusives avec BMO et RBC- Une occasion de faire partie d'un ou de plusieurs de nos comités et groupes de ressources aux employé(e)s, notamment le comité pour un milieu de travail inclusif et le réseau d'employé(e)s noir(e)s

Vos collègues - Votre carrière à Moneris

Chaque jour, notre équipe de l'expérience client s'efforce d'offrir la meilleure expérience possible à nos client(e)s et à nos partenaires. Les membres de notre équipe aiment établir des relations et collaborer pour cerner la source des problèmes afin de fournir les meilleures solutions possibles. Nous profitons de nos différentes perspectives, de notre collaboration, de notre innovation et de notre façon d'anticiper les besoins de nos client(e)s pour offrir des expériences exceptionnelles.

À propos de Moneris

Moneris a été fondée en tant que coentreprise par RBC et BMO Banque de Montréal (y compris Banque Harris) en décembre 2000. En véhiculant les valeurs traditionnelles de sécurité et de résilience de nos banques mères, nous sommes aujourd

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