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Customer Planner
4 months ago
**Job Title**: Customer Panner (eScoper)
**Company, Department**: Nova Scotia Power, Regional Operations
**Location**: Sackville, NS
**Type of Employment**: Regular, Full Time
**Number of Positions**: 2
**Closing Date**: February 25, 2023
**Reference Number**: 10974
At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our customers and communities can thrive. We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.
As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers. Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.
We are proud to live and work in Nova Scotia. It’s why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.
We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities. Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.
We are currently looking for **2 Customer Planners (eScoper)** to join our Regional Operations team in permanent positions.
**Accountabilities**:
Reporting to the Planning Quality Control Supervisor and as a member of the Customer Operations team, you will be responsible for making effective decisions surrounding customer driven work requests. This involves dealing directly with customers, municipalities, contractors, and other utilities to develop effective scoping plans for new services, required maintenance or miscellaneous request. Work with field planning software as required to support the Regional Planners and other internal processes such as the Feeder Inspection Program and Aliant Work Requests. You will interface with internal and external customers.
You will be responsible for your personal safety and that of co-workers, by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.
You must be flexible and be available for after hour emergency service restoration.
**What skills will make you successful?**
You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:
- A Grade XII education or equivalent with strong computer skills.
- A minimum of 2 years’ experience with NSPI Field Operations workflow including planning, scheduling, and dispatch of PLT work is considered an asset.
- Familiarity with field planning software used in the design and construction of overhead distribution systems would be of benefit.
- Previous experience with IBM Maximo, CIS, G4 and One GIS would be considered an asset.
- Excellent customer relations and communication skills.
- Experience handling multiple priorities in a high-volume, deadline-oriented environment.
- You must hold a valid Nova Scotia Driver's License with a minimum of 2 years driving experience and provide a driver's abstract satisfactory to NSPI.
**Why join our team?**
- **Health & Wellbeing**: A comprehensive benefits plan, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- **Grow Your Career**: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- **Community Engagement & Care**: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
- **Competitive Compensation**:A comprehensive benefits plan, short-term incentive plans and employer matching RRSP contributions.
**Salary**:$32.87 per hour, as per the Collective Agreement I.B.E.W. Local 1928
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As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity. At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended. This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and employees will be required to demonstrate compliance. Any non-compliance could result in disciplinary action up to and including termination of employment.
At Emera we understand that experience comes in many forms. We’re dedicated to adding new pe
