Internship - Post Sales Support Specialist

4 weeks ago


Burlington, Canada Eaton Full time

**What you’ll do**:
**Post Sales Support Specialist, EatonCare (12 months)**

Eaton’s Electrical sector is currently seeking a Post Sales Support Specialist, for our EatonCare division for 12 months. This position is based at our Burlington, ON head office.

**Position Overview**:
The Post-Sales Support Specialist is the focal point for quick resolution of post Sales commercial and technical issues, maintaining customer satisfaction and minimize costs associated with the resolution of these issues. Working within the parameter of quality, warranty policies, and other functional groups, to ensure customer issues are fulfilled and issues leading to the warranty concern are resolved.

**Essential Responsibilities**:

- Warranty Issue Determination and Resolution for all products sold under projects managed by Canada_
- Utilize the Customer Quality Management (CQM) process for each issue by providing timely input and on-going update to all parties
- Provide support interface and expertise between operations and customers (including Sales and Services)
- Coordinate with the operations to initiate purchase order to authorize Services to resolve the customer issue
- Ensure resolution of the issue is according to the warranty procedures and policies
- Warranty analysis and reporting_
- Determination of root cause, permanent resolution, verification, trend analysis and accurate reporting of customers’ issues
- Analysis of all CQM warranty issues monthly, raise the required Corrective Action Requests (CAR) and ensure effective and validated solutions are employed for these CARs.
- Commercial Authorization and Order Process_
- Obtain approval from the Product Manager to proceed with issues requiring business concession
- Provide assistance to the customer, Sales, Services and Operations to resolve any discrepancies
- Other Duties and Tasks_
- Communicate effectively with project managers, plants, field Sales, and Services & customers to ensure accurate, on-time resolutions of post Sales issues
- Perform other duties or tasks as assigned

**Qualifications**:
**Basic Qualifications (Including Educational Requirements)**:

- Currently enrolled in a bachelor’s degree program in engineering in electrical engineering/science, electrical technology, electronics, electro-technical, automation, power systems, or related field of study with an accredited institution. Preference given to those in their third or fourth year of studies.
- Enrolled and Returning to a post-secondary program.
- Legally authorized to work in Canada on a permanent basis without company sponsorship.

**Preferred Qualifications**:

- Excellent written, oral communication and presentation skills
- Experience with O365 platform, SharePoint and Power Automate
- Demonstrated leadership experience within campus and/or the community.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.



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