Manager, Loyalty Partnerships

3 weeks ago

Toronto, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

**Scope**

Ourgrowth plan for Aeroplan depends on achieving a level of everyday relevance with members and is a guiding principle for how the new program was designed to earn our way into consumers lives every day. The primary function of this role is to be responsible for multiple account ownership including growing, managing, and delivering on objectives for new and existing partner relationships.

As Manager, Loyalty Partnerships, you will play a crucial role in the strategic development of new prospect partnerships to the Aeroplan program, and management of existing Aeroplan partnerships. You will work closely with the Loyalty Planning and Development team, the e-Commerce and Loyalty group, and the broader Air Canada organization by leading partnership projects that ensure key business and strategic considerations are included in decision making. You will be responsible for communicating business objectives and strategic rationale for recommended actions to senior leaders in the organization. You will also play a key role in developing and maintaining best-in-class customer experience strategies to deliver against the goals of the Loyalty Partnerships team. To support this function, you will work closely with Business Development to ensure long term strategic goals and current performance are reflected in ongoing budgets/outlooks.

**Responsibilities**:
**Partnership Management**
- Serve as Aeroplan's lead and main point of contact for a portfolio of everyday strategic partners, owning the day-to-day relationship and business plan
- Work with internal and external stakeholders to support build of value propositions for strategic partnerships and contract development
- Strategize and develop detailed plans for partnerships to deliver on KPIs
- Develop account initiatives to ensure alignment to strategy and respective timelines
- Engage internal and external functional groups in developing program design, program specifications, program assumptions and critical paths, as required
- Lead the preparation and presentation of proposals to deliver on business objectives
- Drive revenue targets for the business
- Demonstrate ownership and understanding of the financials (P&L) - including monthly and quarterly reporting and forecasting

**Strategic Development**
- Stay current with the loyalty and travel landscapes, including keeping up-to-date on competitive offerings
- Recommend pro-active enhancements & solutions to drive increased Aeroplan member engagement that aligns to our partners' business objectives
- Develop strategies, concepts and budgets to drive partner businesses
- Collaborate with Partner Marketing team to support Aeroplan, Air Canada and partners' business objectives
- Analyze challenges and opportunities with a view to impacts on the business and our global network
- Optimize and prioritize allocation of team resources by understanding scope, time sensitivity and AC importance of projects, balanced with team member capabilities

**Qualifications**
- University degree / College diploma in business, marketing or a related field.
- 5+ years of professional experience, preferably in the airline, retail and/or loyalty sectors
- Strategic and logical thinker and communicator
- Strong business acumen
- Strong delivery by working with and through others to achieve outcomes (Strategy, Finance, Key Account Management, Marketing, etc.)
- Highly organized with strong project management and organizational skills
- Strong relationship management skills, including the ability to exercise sound judgment when facing complex partner negotiations
- Strong analytical and problem-solving mindset
- Strong work ethic, autonomous, flexible and creative, able to adapt to evolving business needs
- Structured, big-picture thinker who understands key points of leverage on given projects
- Excellent communication skills that include internal communication of client opportunities and challenges, and external communication
- Process driven and detail oriented, while still being flexible
- Team player with proven ability to prioritize, organize, manage time and multi-task with excellent attention to detail
- Focus on operational excellence
- Highly proficient in PowerPoint and Excel
- Demonstrated skills to produce and interpret effective spreadsheets, reports, documents and presentations with a high degree of attention to detail

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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