Service Dispatcher

5 months ago

Toronto, Canada Provincial Smart Home Services Full time

**Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment.

A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to various job sites. They play a crucial role in ensuring efficient scheduling and timely response to service requests.

**Role**: HVAC Dispatcher

**Responsibilities**:
Gather detailed information about the customer's HVAC issues, including the type of problem, location, and urgency.

Schedule and dispatch appropriate HVAC technicians to the customer's location based on their expertise, availability, and proximity.

Coordinate with technicians to optimize their routes and ensure timely arrivals at job sites.

Communicate job details, including customer information, service requirements, and special instructions, to the assigned technicians.

Monitor the progress of ongoing jobs and update customers on technician arrival times or any changes in the schedule.

Maintain accurate records of service calls, including customer information, job details, and technician assignments.

Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

Collaborate with other departments, such as sales or maintenance, to coordinate service activities and meet customer needs.

Assist in managing inventory of spare parts, equipment, and supplies to ensure technicians have necessary resources for their jobs.

Stay updated on industry trends, new technologies, and regulations related to HVAC systems to effectively assist customers and technicians.

Adhere to company policies, procedures, and safety standards at all times.

**Requirements**:
High school diploma or equivalent; additional certification or training in HVAC systems is a plus.

Proven experience in a similar role, preferably in the HVAC industry or related field.

Strong knowledge of HVAC systems, components, and terminology.

Excellent organizational and time management skills to effectively prioritize and schedule multiple service requests.

Outstanding communication and interpersonal skills for effective coordination with customers and technicians.

Ability to remain calm and make sound decisions in high-pressure situations.

Proficient computer skills and experience with dispatching software or tools.

Ability to work in a fast-paced environment and handle a high volume of service requests.

Flexibility to work evenings, weekends, and holidays as needed.

Knowledge of local geography and ability to provide accurate directions to technicians.

Demonstrated problem-solving skills and ability to think on your feet.

Attention to detail and accuracy in recording and documenting information.

Sales Force background

We are an equal opportunity employer and value diversity in our workforce. We encourage all qualified individuals to apply.

**Salary**: $22.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M9A 1Y9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have HVAC experience?

**Experience**:

- HVAC: 1 year (required)

Work Location: In person

  • Dispatcher/sales/customer Service

    6 months ago

    Greater Toronto Area, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...

  • Dispatcher

    5 months ago

    Toronto, Canada Abacus Service Corporation Full time

    '''Duties''' - Coordinate and schedule the movement of freight and shipments - Communicate with drivers, carriers, and customers to ensure timely delivery - Utilize transportation management systems to track shipments and update status - Monitor and analyze data to identify trends and optimize transportation routes - Perform data entry and maintain accurate...

  • Dispatcher-day Shift

    6 months ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    **Requirements**: - Three 12 hour shifts (7am-7pm) plus one 6 hour shift (7am-1pm or 1pm-7pm). - Possess a strong geographical knowledge of Toronto and the surrounding cities in order to dispatch calls in a timely manner so eta's are reached - Tracking drivers proactively throughout the day using GPS and dispatch tools, and maintaining contact with drivers...

  • Dispatcher - Night Shift

    6 months ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    **Requirements**: - Three 12 hour shifts (7pm-7am) plus one 6 hour shift (7pm-1am or 1am-7am). - Possess a strong geographical knowledge of Toronto and the surrounding cities in order to dispatch calls in a timely manner so etas are reached - Tracking drivers proactively throughout the day using GPS and dispatch tools, and maintaining contact with drivers...

  • Dispatcher

    5 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    6 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    6 months ago

    Toronto, Canada Ontario Redimix - A CRH Company Full time

    Job ID: 497930  Work Type: Full Time Permanent  It is a great time to join Ontario Redimix, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark! You will be a successful addition to our...

  • Dispatcher

    5 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    6 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    4 months ago

    Toronto, Canada First Student Canada-Transco Full time

    RETURN TO JOB SEARCH RESULTS Dispatcher Location 800 Supertest Road Toronto, Ontario M3J 2M5 CA Phone Number () - Categories Operation Support Req ID JR3992 Dispatcher (Open) First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and...

  • Dispatcher

    3 months ago

    Toronto, Canada First Student Full time

    Job Description:First for a reason:At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and...

  • Dispatcher

    3 months ago

    Toronto, Canada First Student Full time

    Job Description:First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.At First Student, our...

  • Dispatcher

    2 weeks ago

    Toronto, Canada Driver Full time

    First for a reason:At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they...

  • Dispatcher

    4 months ago

    Toronto, Canada First Student Shared Services Full time

    First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they...

  • Dispatcher

    6 months ago

    Toronto, Canada First Student Shared Services Full time

    First for a reason First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. At First Student, our...

  • Customer Service/dispatcher

    2 months ago

    Toronto, Canada Classic Towing & Storage Full time

    Classic Towing & Storage is currently looking for Dispatcher for Afternoons weekdays and Weekends with some days during the week. New hire must have open availability to work weekend and some days during the week, our operations are 24 hours 365 days a year. We are looking for enthusiastic, level headed, calm, collective person that has knowledge of City...

  • Dispatcher

    6 months ago

    Toronto, Canada Patron Career Staffing Full time

    Job Description: - scheduling drivers to pick up shipments and packages or deliver goods. - Customer communication on freight specifics, delivery or pickup windows, and special handling needs. - preparing predetermined itineraries and allowing for necessary route modifications. - creating goods bills and invoices, as well as delivery documentation. -...

  • Dispatcher

    4 days ago

    Toronto, Canada First Student Full time

    Job Description:First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.At First Student, our...

  • Dispatcher

    5 months ago

    Toronto, Canada Chair-man Mills Full time

    **Chair-man Mills **C**orporation** is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. **Position Overview** The Dispatcher is a critical role within our operational...

  • Dispatcher

    1 week ago

    Toronto, Canada Briere Transportation Full time

    We are looking for a **High-Performance Dispatcher **that has **Minimum 3 years** current transportation experience dispatching for an **Asset-Based Carrier**. Exceptional knowledge of Full Load and LTL Rates going to and from the USA with solid knowledge of Midwest USA, TX, East coast and South East coast of USA is a must. Success in this position requires...