Customer Service Representative/dispatcher

7 months ago

Toronto, Canada Sewer Squad Plumbing Co Full time

Do you want to join a team that appreciates, supports, and values **YOU?** Where **YOU** can create your own opportunities. Look no further

**What we offer**:

- Flexible work schedule
- 5 days paid personal/sick days
- Extended health and dental benefits
- New technology, including iPhone, iPad & access to integrated software
- Work/Life balance
- Culture of growth and learning - personal and professional
- Ongoing coaching and mentoring
- Ongoing training and education
- Gym Membership
- Golf Club Membership
- Tickets to Blue Jay games
- In-house beverages and snacks
- Year-round events
- **A family.**

This is on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together and you’ll build life-long friendships at Sewer Squad Plumbing Co.

If you want to be part of something bigger than just a job - make this career move and find exactly what you’re looking for.

**Who We Are**

Sewer Squad, has been providing comprehensive plumbing and drain services to residents across Ajax and the Greater Toronto Area for the last 6 years.

**Why We Need You**

We keep on growing because we hire the best - yes that's YOU

We aim for success and growth; we need top of the line Customer Service Representative/Dispatcher who genuinely care about the customers and look at this opportunity as not just a job but as a career.

**The Big Task**

The CSR/Dispatcher will promote customer satisfaction by converting incoming customer calls into booked service appointments.

**Key Sub Tasks**
- Answering inbound and outbound customer service calls, including scheduling appointments and responding to general customer inquiries
- Recording necessary data into the database
- Scheduling, notifying and dispatching field technicians of work order assignments using a field service management software
- Ensuring a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Ensuring maximum efficient capacity of technicians
- Handling customer inquiries and complaints
- Recording and updating the service calls
- Updating customers as to schedule, requested lead-times and technicians schedule
- Following up on all pending and recommended work with customer
- Maintaining good customer and technician relationships
- Maintaining communication with dispatch and your manager
- Perform other duties as assigned

**Skills Required**:

- 1-2 years of experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Must be courteous and has the ability to handle difficult customers
- Excellent customer service skills
- Strong attention to detail and precision
- Ability to work efficiently and effectively with mínimal supervision
- Proficient computer skills
- Ability to be available on call during weekends and on holidays as required

Sewer Squad Plumbing Co. Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the HR department at (905) 683-7584

**Salary**: $20.00-$24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you legally entitled to work in Canada?

**Experience**:

- Customer Service: 2 years (preferred)
- Dispatching: 1 year (preferred)

Work Location: In person

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