Support Agent
2 weeks ago
**POSITION: Support Agent, Merit Golf & Ski**
**LOCATION: Hybrid**
**What does the job entail?** The Support Agent is an entry-level position therefore, all tasks are inter-related and directly overseen by a supervisor or manager. The Support Agent’s main accountability is to aid the Ski & Golf Consultants through the completion of administrative tasks. This is a fundamental role as it provides support and coordination for the overall department, meaning the job holder must actively demonstrate resourcefulness within the scope of responsibilities, initiative, and self-efficiency.
**RESPONSIBILITIES INCLUDE**:
- Process agent trips and produce client statements.
- Work closely with suppliers to support the Golf and Ski division.
- Verify commission statements.
- Various administrative duties to assist the Merit Golf and Ski division.
- Processing insurances
- All other duties as assigned by management.
**Qualifications and Experience**:
- Excellent communication skills both written and oral, in English and French (an asset)
- Knowledge of products offered by TravelBrands Inc.
- Time management and organizational skills
- Problem solving skills
- Knowledge of TTS/Chaos/Amadeus/Travcom (preferable)
- Attention to detail and accountability
- Logical and analytical thinking
- TICO Certified
- ClientLinq
**Other Qualifications**:
- 1-3 years on the job experiences and/or performing similar duties required.
- Ability to multi-task.
- Proven time management skill to ensure deadlines are met.
- Positive attitude and personable.
- Adaptable and able to keep up with organizational change.
- Excellent customer service skills.
If you are looking for an opportunity to **reach your FULL potential** in the travel industry, meet with us to see why we’re different and what we can offer you
**To Apply: Tell us who you are and why you are a good fit for the Merit Travel Team**
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
Application question(s):
- Do you have a valid work visa to work in Canada
**Experience**:
- GDS - Amadeus: 2 years (preferred)
- travel industry: 2 years (preferred)
**Language**:
- French (preferred)
- English (preferred)
Licence/Certification:
- TICO Certificate (preferred)
Work Location: Hybrid remote in Etobicoke, ON M9B 1B1
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