Supervisor, Clinic Administration, Forensic

7 months ago

Surrey, Canada PHSA Full time

**Supervisor, Clinic Administration,** **Forensic Assertive Community Treatment Team (FACT)**
BC Mental Health & Substance Use Services

Surrey, BC

Join our multi-disciplinary team of passionate and committed professionals working to support our clients who experience mental health and/or substance use challenges and who have involvement with the criminal justice system to integrate into the community with support. This clinic administration position will support the Forensic Assertive Community Treatment Team (FACT).

FACT is a newly established service delivery model intended for people with enhanced care needs who are involved in the criminal justice system. The FACT team is a multi-disciplinary healthcare team of professionals who work together to provide holistic and comprehensive services to best serve client needs. This team will be based in Surrey and support specific clients living in the community.

This role is ideally suited to a person who enjoys supporting clients to achieve success with reintegration in their community, working in a team environment, solving problems, and working collaboratively with partners. This person must be committed to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and DRIPA (2019).

**What you’ll do**
- Coordinate the clerical workflow by methods such as establishing work schedules and priorities, coordinating work assignments, and providing work guidance and ongoing support to staff; participate in interdepartmental meetings, and liaise with other disciplines, community clinics, and FPH to ensure consistency of work procedures; maintain administrative procedure manuals and assist with drafting new procedures and/or updating existing procedures for review and approval, and inform clerical staff of new information and changes in procedures.
- Supervise clinic clerical support staff by methods such as determining orientation and training requirements; discuss progress and facilitate the establishment of individual and team goals, monitor performance to ensure program standards are met; and clarify requirements, provide input into performance evaluations to promote quality work performance, facilitate resolutions to problems, and refer unresolved issues to the Regional Clinic Manager.
- Perform duties related to the accounts payable function by methods such as receiving reports and related documents, matching invoices (manually and electronically) to purchase orders, verifying the accuracy of invoices, and checking that all invoices and expense claims have been approved according to signing authority guidelines, follow up with respective departments and/or vendors to obtain missing documentation/information, and forward approved and coded invoices to Accounts Payable for payment on a timely basis. Reconcile designated accounts by matching up payments received and invoices issued, trace the reasons for differences, and liaise with Finance concerning issues and questions.
- Perform secretarial and administrative duties for the Regional Clinic Manager by methods such as screening incoming materials, determining urgency of requests, and prioritizing items for their attention; inform Manager of emerging clerical/administrative issues and unusual circumstances, and participate in developing the plan of action; assist Manager with creating, maintaining, and managing contracts; and process incoming and outgoing correspondence, and type a variety of technical and non-technical material.

**What you bring**

**Qualifications**
- Grade 12, graduation from an approved course in medical transcription, and four (4) years recent, related experience including one (1) year in a supervisory capacity, or an equivalent combination of education, training and experience.

**Skills and Knowledge**
- Ability to keyboard at 60 wpm.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to supervise.
- Ability to organize work.
- Ability to operate related equipment.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support yo

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