Manager, Rooming House Project

3 weeks ago

Toronto, Canada Dixon Hall Full time

**Employment Type**: Full-Time (Permanent)

**Department**: Housing Support Services

**Union**: Excluded

**File #**: 24-HSS-14 (1 OPEN, Full Time)

**Posting Date**: June 07, 2024

**Posting Close**: June 21, 2024

**Position Summary**

Reporting to the Senior Manager, Housing Services, the Manager, Rooming House Project will effectively manage the Rooming House day-to-day operations and develop and implement strategic initiatives that build community. The Manager, Rooming House Project will also manage relationships and partnerships with Toronto Community Housing Corporation (TCHC), neighborhood groups and community members.

**Duties and Responsibilities**
Nature and Scope
- Develop and manage partnerships that provide opportunities for tenants.
- Support community development opportunities and community building in the downtown east, specifically in the Cabbagetown neighbourhood, and scattered units in the downtown west where Rooming Houses are located.
- Develop and implement the departments’ annual operational plans and budgets that are aligned with the organization’s strategic plan.
- Ensure that accurate and timely program records, budgets, statistics, and reports are maintained pertaining to Community Development.
- Maintain strong, positive, and effective communications while working cross-functionally across departments.
- Participate in planning and evaluating provided services and the collection of data.

Operations and Staff Supervision and Support
- Oversee programs and operations, assisting staff in problem-solving and program development and identifying opportunities for supportive programs when necessary.
- Supervise community development staff and provide supervision and support to food and peer programming in the Housing Services department.
- Support the development of programs for rooming house tenants and community members in the downtown east to access food, volunteering, employment, and other opportunities.
- Support the working relationship, with the City of Toronto’s Coordinated Access Program for new intakes and referrals to TCHC rooming house units and other TCHC units in the portfolio, in collaboration with Manager, Comprehensive Intake and Care.
- Support vacancy management in the rooming house portfolio, including notifying Coordinated Access of new vacancies and passing on new referrals for vacancies to the Manager of Intake and Comprehensive Care.
- Attend meetings and forums in the Housing Sector, building effective networks and staying engaged with Toronto’s Housing Strategy.
- Supervise staff training and performance goals, providing support and guidance in the performance of their duties.
- Identify performance gaps and recommend training and development opportunities in collaboration with People and Culture.
- Support and mediate conflicts in accordance with the grievance procedure set out within the Collective Agreement.
- Coordinate employee performance and appraisal programs in conjunction with Dixon Hall’s established calendar and in collaboration with the People and Culture Manager.
- Implement and support strategic initiatives and changes within the Housing Support Services department and cross-functionally within Dixon Hall.

Strategic Planning and Relationship Building
- Participate in strategic planning meetings for the Rooming House Project and where applicable in the downtown east.
- Develop new and maintain current partnerships with community partners, businesses, and stakeholders.
- Participate in the development of community and stakeholder participation in the north Cabbagetown neighbourhood.
- Support and develop partnership opportunities in the Downtown east around the Rooming House development.
- Facilitate opportunities that support community building with rooming house tenants and the broader community.
- Support opportunities for more inclusive community building.
- Provide leadership in situations where the tenant community or neighbouring community are affected, coordinating the response, and communicating with staff, local politicians, neighbours, community groups and others as necessary.

Budgeting and Reporting
- Support annual budgeting for Dixon Hall’s Rooming House Project (TGRIP) in collaboration with the Director, Housing Support Services, Director, Finance, Senior Manager, Housing Support Services and Manager, Intake and Comprehensive Care.
- Support community development team in entering relevant data into Pirouette/Dixon Hall’s case management system.
- Support data collection, evaluation, and development, and prepare and submit reports as required.
- Other Duties as assigned or required.

**Qualifications**
- Project management, including demonstrated decisiveness in resolving problems, making decisions, and identifying priorities.
- A minimum of three (3) years of supervisory experience.
- Bachelor or Master’s degree in Social Work, or Social Sciences, Knowledge of housing issues as applicable to the target populatio

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