Property Appraisal Unit Manager

2 weeks ago

Victoria, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We are looking for a Property Appraisal Unit Claims Manager to join our Property team in the West

As a **Property Appraisal Unit Claims Manager,** you will lead and motivate a high performing team of Property Appraisers. You will play an essential role by maintaining a legendary customer-focused approach while advising on solutions for internal and external sources. You will provide construction/technical expertise and leadership to ensure efficient work processes are achieved.

**What you’ll do here**:

- Provide leadership and manage the operations of the Claims Unit to achieve key business goals including communicating corporate vision, and values
- Drive results by implementing appropriate performance expectations and management through effectively coaching and mentoring employees
- Develop and recommend organizational initiatives to support company strategies including changes to process or technology improvements
- Play a key and active role in the selection process and hiring of employees who will deliver a legendary level of service
- Audit staff files and provide feedback and/or training as determined. When required, establish controls based on audit findings.
- Act in a consultative and advisory capacity on appraisal matters such as: scope of damage, preparation of repair estimates and settlement negotiation to help resolve claims-related issues
- Manage restoration contractor responsibilities
- Provide effective leadership by continuously keeping staff informed of changes or new directions and share responsibility for the overall productivity and engagement of team members
- Communicate with other claims experts on technical and administrative issues
- Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups
- Ensure that corporate policies, claims standards, and procedures are being followed

**What you bring to the table**:

- Diploma in building appraisal or any combination of equivalent education and experience.
- Minimum 3 years of corporate management experience or 3 years of progressive property appraisal experience
- Technical and practical knowledge of the restoration of damaged buildings
- Proficiency with Xactimate claims estimating software
- Strong leadership skills including the ability to motivate, coach, and engage staff
- Demonstration of the Leadership Success Factors
- Excellent analytical skills to deal with policy, legal and regulatory interpretation, and implementation
- Superior communication and interpersonal skills with all levels of staff
- Commitment toward ongoing self-development
- Flexibility with working hours

$81,900.00 - $122,900.00

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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