Clinical Training Specialist

7 months ago

Alberta, Canada AlignTech Full time

**Join a team that is changing millions of lives.**

**Transforming smiles. Transforming lives. Transforming an industry.**

Align Technology, Inc. (NASDAQ: ALGN), makers of the Invisalign® system, and iTero® intraoral scanners, is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align Canada opened its first office in the heart of downtown Toronto in 2017 after more than 15 years servicing the Canadian market. With a trajectory accentuated by accelerated growth and innovation, Align Canada continues to reinforce its consumer presence as the most advanced clear aligner system in the world while building a highly regarded employer brand in Canada.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

**About this opportunity**

Align Technology is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align Technology is looking for full time Clinical Training Specialist. This role requires the specialist to work remotely and will be based in Canada, the primary location will be Ontario, Alberta, B.C however all regions will be considered. This role would be part of a culture that is helping to improve lives every day through digital dentistry. We would love you to join a fun and cutting-edge technology company that has helped create over 10 Million Smiles.

**In this role, you will**
- Investigate and Analyze Clinical-related customer inquiries, complaints, and adverse events.
- Ensure timely resolution to customer contact issue whether in-bound or out-bound.
- Work very closely with the Canadian clinical training team, the Clinical training team lead and the Digital adoption manager and the regions
- Working Dental practices onsite to ensure exceptional Customer service and education.
- Drive and accelerate clinical confidence for groups and teams at dental practices via specifically designed educational programs in close coordination with Customer Support and Sales Teams.
- Lead delivery and localization / creation of clinical education activities; including for live and online events: Coordinating with clinical speaker and presenting clinical content and provide clinical support and education activities for conference booth events.
- Support speaker-led events lead clinical events whereby you will present to providers, and carry out field visits, as required. Support speaker-led university training, which may include reviewing translation of educational content/proof-reading and active participation
- Utilize data/analytics to help customer’s drive decision making.

**In this role, you’ll need **
- Bachelor’s degree and/or equivalent experience required in a training or consulting role, with preference for graduates in the Dental sector or with a clinical designation.
- Be flexible with work hours to support all regions within Canada.
- Interpersonal skills including the ability to adapt to changing circumstances and possesses strong interpersonal, listening, and persuasive communication skills to give the best advice to our customers.
- Individual leadership skills including the ability to organized and be driven
- Organization skills including attention to detail, troubleshooting ability, and time management
- Computer proficiency including Windows OS, Microsoft Office, and internet research ability
- High customer service standard that demonstrated a proven capability to navigate through change and operate with speed and agility
- Strong focus on teamwork and a proven experience building and leveraging relationships with internal and external stakeholders and partners
- Experience with a CRM system, Salesforce preferred.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign s

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