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Regional Clinical Specialist

1 month ago

Alberta, Canada ConvaTec Full time

Une version en français est disponible sous la description de poste en anglais

The Regional Clinical Specialist is responsible for supporting and promoting profitable business results through the execution of current Convatec business strategies and promoting high level customer relationships via clinical support for the sales, and marketing teams. This role is a key stakeholder and participant on the design and implementation of the business strategies.

**Duties and Responsibilities**:

- Contribution to the development of the business in top regional accounts through clinical relationships and expertise.
- Partner with clinical leads at strategic accounts within the region, such as GPOs, key hospitals, Long Term Care and community to deliver broader impact across the region.
- Coordination with Sales & Marketing of clinical education programs and product education inclusive of clinical study/paper reviews.
- Act as a clinical expert, providing ongoing clinical input and leadership to field sales and marketing as an input into strategy, marketing messaging, collateral and training.
- Educate and support customers at all levels and in key strategic accounts including clinicians, (nurses, administrators, purchasing, physicians), patients, caregivers and product end users.
- Assist with the development of clinical case studies and clinical customers interested in developing posters, white papers and journal articles as directed.
- Partner with Marketing to develop and conduct clinical events prioritized by Leadership.
- Effectively drives clinical projects from start to completion while utilizing project management skills to reach strategic objectives.
- Provide ongoing training to sales team members and marketing on clinical objection handling on top objections from customers.
- Demonstrate an expert level of knowledge of the entire Wound/Critical Care/Ostomy product line (along with a working knowledge of other business unit product lines) and will continue to build on that knowledge in order to support the sales and marketing team to provide clinical support & clinical evaluation of products at the customer level.
- On-going knowledge of market activity and competitive products and programs is essential.
- Guides and drives clinical and product education through an advisory role to our customers (both internal and external) & employees regarding Convatec formularies, protocol, policies and procedures. (This includes assisting marketing with development and implementation of internal and external product education programs).
- Provide in-servicing and related activities to educate customers on product usage.
- Partner with Marketing to create & develop innovative ways to educate customers and provides clinical support with National organizations.

**Principal Contacts**
- Internal - RBMs, sales team, marketing, clinical affairs and sales training.
- External - clinicians, nurses, administrators, purchasing, physicians, patients, caregivers, product end users, National Accounts & GPOs

**Travel Requirements: Yes**

**Language Skills Required**:

- Excellent written and verbal communication skills are required
- English required; French an asset
- Education/Qualifications:

- Nursing degree is required.
- Prefer certification in Wound and/or Ostomy - NSWOC certification; or IIWCC
- Experience:

- A minimum of 5 years of clinical experience and 2 years of sales and business (or equivalent) experience is preferred, along with cross-functional experiences in working with marketing and sales.
- Previous sales experience is desired.
- Must be able to communicate & present product and product related clinical information and evidence based opinions clearly and concisely.
- Excellent written and verbal communication skills required.
- Cross-functional experiences in working with teams and/or leading and supporting wound or ostomy support groups.
- Ability to inspire and motivate others through action is critical in this role
- Project management skills to effectively drive projects from start to completion required.
- Competencies:

- Maintenance of RN license and/or related certification (S)NSWOC or IIWCC) will demonstrate competency.
- Displays a strong customer understanding and is able to anticipate true customer needs.
- Competent in Microsoft programs including MS Office.
- Excellent verbal communication, negotiation, motivational interviewing / coaching, and interpersonal skills.
- Public speaking experience preferred.
- Published in peer review publications preferred.
- Regionally or nationally recognized preferred.
- Additional working knowledge of Convatec processes
- Working Conditions:

- Incumbent will spend a significant amount of time traveling
- May have to work evenings & weekends.
- Special Factors:

- None_

**_ Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects man