Property Services Assistant

3 weeks ago

Nanaimo, Canada WestUrban Developments Ltd. Full time

**Property Services Assistant - Nanaimo BC**

At WestUrban, we don’t just build homes, we build communities through our expertise in construction management, customized development, and development planning across Western Canada. Our rapidly growing company is built on a foundation of strong relationships, extending to employee, clients, stakeholders, contractors and suppliers. We believe that investing in people is the cornerstone of our success. We build dynamic teams powered by respect, integrity, and experience. This mission empowers us to find innovative solutions, and to develop leading-edge concepts that enhance and support growing communities.

**Thinking about a change?**

We welcome driven and skilled individuals from all backgrounds, as we recognize that having diverse perspectives, makes us stronger. We support our employees and want to see them succeed. We believe growing from within is the best solution to build healthy teams.

**What you will be doing**:

- Responsible for all regular cleaning and minor maintenance requests;
- Address all cleaning and maintenance deficiencies immediately, reporting any major damage or repairs to the Property Manager to hire a contractor;
- Enforce rules, regulations and policies at the property;
- Foster a friendly and professional environment for residents, prospects, service providers and contractors, while maintaining a high level of customer service;
- Provides exceptional customer service and ensures calls and messages are answered and responded to in a timely manner. Resident issues and service requests are addressed within 24 hours;
- Show available suites to prospective residents and maintain unit rental levels;
- Assists Property Manager with move-ins and move-outs;
- Ensure proper physical maintenance of the building and surrounding property by doing regular inspections using the approved checklists, maintaining the health and safety of the building;
- Coordinates all building access control for tenants and contractors as needed;
- Maintains and updates the Fire Safety Plan and conducts regular monthly building inspection;
- Coordinate activities of the on-site cleaners, and perform minor/regular daily cleaning tasks as needed;
- Other clerical office duties that may arise;
- Afterhours on call rotation as required and availability to respond to emergencies.

**What you need to bring**:

- 1-3 years’ experience in multi-residential property management;
- Completion of High School Diploma;
- Working knowledge of MS Word and Excel is required, previous experience with Buildum is an asset;
- Knowledge and experience working with Landlord Tenant Act;
- Knowledge and experience in building operations, building safety and fire safety requirements;
- Exceptional customer service skills. Ability to handle difficult tenant relations and contractor relationships with a high degree of professionalism;
- Clear and effective written and spoken communication skills;
- Strong prioritization skills with the ability to work independently and meet deadlines;
- Ability to think creatively when problem solving, proactively adapting to challenges;
- A high degree of professionalism and ability to maintain confidentiality.

IND-WUD

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$32.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- Wellness program

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person

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