Medical Receptionist
2 weeks ago
The receptionist is responsible for appointment scheduling, answering phones, greeting patients and being the front line person whether greeting patients at the front desk or by telephone communication.
**Division of Duties**:
Duties are assigned to specific reception staff but all should be familiar with the procedures and protocols.
- Answer and forward phone calls.
- Schedule and confirm patient appointments, receive and communicate messages for medical staff and patients.
- Register patients on arrival.
- Interview patients to obtain information required for medical services.
- Review payment records, identify outstanding charges, collect monies owing, and prepare invoices and receipts.
- Complete insurance and other claim forms.
- Maintain stock of medication and daily counts
- Ensure the timely flow of patients through the clinic and respond to patients complaints and concerns in a tactful and courteous manner
- Respond to and track new patients referrals
Administration of patient charts:
- Initiate and maintain confidential medical charts and records, including electronic medical records (EMR).
- Familiarity with all aspect of the OSCAR patient management system.
- Ensure Doctors charts are up to date and ready for the patients time of review
- Follow up on test results not yet received by calling the appropriate labs to have reports faxed.
- Respond to requests for records, copy and send requests for release of information to the appropriate hospital or physician office.
- Follow appropriate policies and protocols with respect to confidentiality and release of records.
- Sort, file and scan reports into patient charts.
- Prepare and/or retrieve files for upcoming clinic visits.
Administrative duties:
- Train new staff in booking appointments and scheduling.
- Provide assistance as necessary with the preparation of the physicians’ schedules.
- Photocopy documents for distribution, mailing and filing.
- Process incoming and outgoing mail.
- Send and receive messages and documents using fax machine and electronic
**Salary**: $18.00-$20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- WHITBY, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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