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Concessions Manager

4 weeks ago

Ottawa, Canada Aramark Full time

Aramark Sports and Entertainment is hiring for a Concessions Manager to oversee food service operations for a high-volume Sports & Entertainment venue. This position is responsible for developing and executing dining solutions to meet customer needs and tastes. It will oversee & manage Concessions Operations where customers order prepared food from a menu.
This position will work flexible hours, depending on the event which may include weekends, evenings, and holidays.

**Responsibilities**:

- ** Leadership**: Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure food service appropriately connects to the Executional Framework. Coach employees by creating a shared understanding about what needs to be achieved and how to execute. Reward and recognize employees. Ensure safety and sanitation standards in operation.
- ** Client Relationship**: Develop and maintain effective client and customer rapport for mutually beneficial business relationships. Demonstrate excellent customer service using Aramark's standard model. Identify client needs and communicate operational progress.
- ** Financial Performance**: Build revenue and manage budget which includes cost controls with regard to food, beverage and labor as well as ensuring the completion and maintenance of P&L statements. Adopt all Aramark processes and systems to eliminate custom/manual reports. Utilize food production software to assure compliance with contracts. Accurately compute all menu costs for sales opportunities as well as on-going menu revisions. Understand performance metrics, data, and order and inventory trends; educate teams on key levers to improve margins.
- ** Compliance**: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour. Ensure compliance with government regulations and education on industry trends.

**Qualifications**:
**Qualifications**:

- 2-3 years of food service management experience required
- Concessions experience highly preferred
- High school diploma or GED equivalent required
- Experience managing a large team highly preferred
- Ability to work flexible hours, including weekends and holidays
- Smart Serve certified, Safe food handler certified, and strong knowledge of Liquor License Act of Ontario

**About Aramark**:
**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark

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