Redblacks Concession Supervisor

3 weeks ago

Ottawa, Canada Levy Restaurants Full time

**We are so excited to have sports and entertainment back in Ottawa for the 2024 season We are looking for amazing staff to bring energy and great customer service skills to fans returning to TD Place Stadium. Help us cheer on the Ottawa Redblacks**

**We are looking for.** **Concessions Supervisor for TD Place Stadium.**

**Essential Duties and Responsibilities**
- Work with a large team of concession supervisors to provide a great customer experience by ensuring concessions are clean, well-stocked and set-up.
- Display a positive attitude toward teammates; promote a calm and cooperative work climate to foster productivity and good morale.
- Resolve problems independently and/or seek assistance from relevant department.
- Enforce best practices and policies including but not limited to uniform, liquor and food safety policies
- Communicate effectively with team leads and cashiers throughout the event.
- Interact with customers and resolves customer complaints in a friendly and service-oriented manner.
- Troubleshoot POS issues and seek assistance from IT when required.
- Ensure assigned concessions are closed and cleaned properly at the end of each event. Assist other supervisors with closing duties when required.
- Verify that pre-event and post-event documents, including inventory sheets and QA checklists, are completed properly by the Team Leads
- Conduct month-end inventory.
- Prepare order sheets and transfer product to concessions as needed.
- Secure product by locking doors when leaving an area unattended
- Organize and clean assigned work areas when required.
- Participate in new hire training and provide extra coaching during shifts when required.
- Participate in job fairs and conduct interviews, when required.
- Participate in pre-season planning, post event briefings and other meetings.
- Assist the Senior Supervisor or Manager with other tasks as required.

**What we are looking for**
- Must have flexible availability with schedule and able to work different shifts.
- Must be bondable, and pass an employer administered background check.
- Must be able to demonstrate basic mathematical skills.

**PERKS Why Join Us?**
- Because some jobs are boring and this one isn't
- You’ll be apart of some amazing once in a lifetime events
- Support your favorite teams and be apart of an awesome environment.
- You'll make new friends and have fun at work.
- We believe in promoting from within. Learn new skills and have opportunities for advancement with talented mentors.
- We're growing, and we want you to come with us.
- Work with friends and join our referral program
- Discount off team merchandise
- Discount off meals while on shift
- Flexible schedule

**Language Skills**
- French is not mandatory but considered an asset.

**Job Types**: Part-time, Seasonal

Pay: $20.25 per hour

**Benefits**:

- Discounted or free food
- Employee assistance program
- Flexible schedule
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Weekends as needed

**Experience**:

- Supervising: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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