Client Care, Mississauga-oakville Veterinary

1 week ago

Oakville, Canada VCA Animal Hospitals Full time

**Client Care Representative**, **Internal Medicine Department**:
**Oakville, ON**:
**Mississauga-Oakville - Internal Medicine Department **is currently welcoming for a dependable and professional team member who is looking for a challenging and rewarding career. This **full-time** opportunity includes a range of responsibilities and learning opportunities, geared toward exemplary client service with our clients and referring Veterinarians. Additional responsibilities and qualities required for this role are:

- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment;
- Ability to work through client concerns with empathy and resolution.
- Internal office communication and medical records management
- Willingness to learn more regarding veterinary services and the care we offer in order to appropriately triage cases, coordinate access to care in a timely fashion and continue to grow in the role
- Strong organizational and problem solving skills
- Ability to discuss invoices and estimates with sensitivity and confidence to ensure owners are supported and have a good understanding of the care we provide.
- Veterinary medical knowledge/previous ACA and/or CSR experience in a Veterinary setting an asset,
- Ability to jump in and help with patient care an asset
- Flexibility to work independently and adapt to changing priorities

**Schedule**: This position is 40 hours per week, Monday through Friday.

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in**:_We have the right fit for you_**
- RRSP Employer 5 % Match Program - saving for your future just got easier
- A caring culture of **_Wellness and Appreciation_**
- Competitive wages and benefits
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
- VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._

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