Customer Service Manager

2 weeks ago


Montréal, Canada Ritchie Bros. Full time

**Customer Service Manager**
**-**
**(**
**230000D5**
**)**

**Description**

**A growing global company. Endless career and development opportunities.**

We’re looking for a customer service dynamo to work at our
**Montreal, Quebec auction site as a Customer Service Manager (CSM).** Our CSMs are the number-one point of contact for customers and staff, before, during and after our auctions. You’ll be responsible for all administrative aspects of the auction, and you’ll uphold the Ritchie Bros. philosophy of providing exceptional service. No auction experience is needed for this role, and lots of training will be provided.

**The Opportunity**:
In this role you’ll:
- Ensure that superior customer service is delivered at all times to all customers.-
- Set up and maintain auction information systems.-
- Enter contracts and equipment specifications into the auction system.-
- Balance auction results, and take care of accounts receivable, collections and banking responsibilities.-
- Verify that funds have been collected, and that correct lien holders are paid.-
- Process vehicle titles, registrations and legal transfer documents.-
- Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and to resolve issues.-
- Assist to recruit, train and oversee Customer Service Representatives for auctions.-
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.**Here’s what you bring**:
- 2+ years in a role where you worked in-person with customers.-
- Post-secondary training in business, accounting, or similar.-
- Excellent written and verbal communication skills in English.-
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.-
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection / remittance, vehicles or heavy equipment, DMV document processing.-
- You can think quickly and make good decisions on the fly (auction time is intense and hectic).-
- This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy in order to succeed.-
- Outstanding people skills - you’re outgoing, diplomatic, patient, and a good listener.-
- The ability to work independently - you have a take-charge attitude and you’re not afraid to ask questions.-
- You like to work hard, but still have fun on the job.This job will require you to:
- Maintain a clean, valid driver's license.-
- Because we're an event driven company, we'll need you to work regular overtime, including weekend hours, at onsite and offsite auctions. You can expect to work extra hours for 2-3 weeks prior to each sale, during each sale, and for 1-2 weeks after each sale.**What we offer**:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:
- Base salary + paid overtime.-
- Comprehensive, affordable medical and dental benefits.-
- RRSP with company match- Employee Stock Purchase Plan- Ongoing training, professional development and a tuition reimbursement program.- Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.- **Primary Location***: CA-QC-Mont Saint Hilaire

**Work Locations***: Montreal 1373 rue Briere Mont Saint Hilaire J3H 6E9

**Job***: Customer Service

**Job Posting***: Jun 27, 2023, 5:07:32 PM



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