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Client Specialist
2 months ago
KEY RESPONSIBILITIES
**Duties**:
- Work in tandem with flooring account manager(s) as assigned by management
- Foster and maintain positive relationships with internal and external clients
- Daily data entry for both supply and manufacturing needs
- Fulfill quote and design requests, tenders, and orders for client base
- Maintain builder’s portals: scheduling, PO/VPO requests
- PO entry and order reconciliation
- Entering install dates in our scheduling program
- Create and maintain spreadsheets as necessary
- Follow through on design requests-including preparation of quotes
- Address customer concerns with appropriate internal departments
- Compile documentation with returned product (Credits/Client Returns)
- Process credit card sales for customers where applicable
- Assist in setting up new customer accounts
- Participate in weekly meeting with management
- Other job-related duties as assigned
QUALIFICATIONS
Training: High School Diploma, previous experience is considered an asset. Post-secondary education (particularly Interior Design, Business or Office Administration) also considered an asset.
**Requirements**:
- Strong written and verbal communication skills
- Excellent interpersonal and customer service skills
- Superior analytical and problem-solving skills
- Excellent attention to details and prioritization skills
- Strong knowledge of Microsoft Office, including Excel and Word
- Strives for Continuous Improvement
- Willingness to cross train to other positions to complement role
- Must be able to work in a fast paced, high pressure environment
Monday
- Friday 8am
- 5 pm
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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