Ticketing Coordinator

2 weeks ago

Vancouver, Canada MRG Full time

**_Ticketing Coordinator, LIVE_**

**_ The MRG Group_**

**_ Vancouver Office_**

**WE CREATE POSITIVE SHAREABLE EXPERIENCES**:
The MRG Group is a leader in experience creation. In operation since 2008, The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 10 hospitality properties and 6 venues across Canada, the business is passionate about providing positive shareable experiences for its guests, 500+ employees, and partners.

In addition, The MRG Group owns and operates an events business, travel company, digital publication, and ticketing service Admit One. In 2021, the business expanded its presence into the US, signing its first venue deals with properties in New York and California later that year.

Reporting directly to the Ticketing Manager, the Ticketing Coordinator is responsible for ensuring we are delivering a positive shareable experience in addition to ensuring our ticketing business is operating at a profitable and professional level.

Think you have what it takes? Willing to roll up your sleeves and get things done? Let’s talk

**What’s In It For You?**- Competitive starting salary- A generous vacation package which allows you to rest and rejuvenate throughout the year- Participation in the MRG Travel Ambassador Program- A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters- Employee Discounts to our concerts/shows, at our hospitality venues- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected- Career development opportunities with a company that encourages individuals to learn and grow.

**The Role**- Maintain a positive and proactive approach to ticketing activities with a strong commitment to superior customer service- Work closely with the AdmitONE ticketing team and internal/external venues to facilitate event builds for MRG Live shows across multiple venues, platforms and cities.- Process special ticket requests such as Guestlists, comps, VIP, Label Buys and coordinate delivery as needed- Monitor presales and onsales while being available for any questions (ticket counts, inventory inquiries etc)- Conduct quality control for all programming prior to onsales to ensure accuracy and standardization levels are accurate..- Collect and process daily ticket counts and track sales for MRG Live shows across multiple platforms.- Inventory management for all MRG Live shows (Holds and releases)- Help plan, program and facilitate Platinum, VIP Packages, rescaling, dynamic pricing and any other ticket event maintenance as required.- Day of show support and/or prep for Box Office by providing vip lists, guest lists and special settlement requests that will be required for night/day of show.- Run show reports and effectively explain audits/reports to stakeholders as needed as well as help provide settlement packages that meet the needs of MRG Live.- Support and lead ticketing needs with quick response times and tight turnarounds.- Help research and develop new processes, standards and ticketing technology.- Providing assistance to the Manager in all areas ticketing while helping to support and mentor any new ticketing members.- Other duties as required

**Knowledge, Skills, Abilities**Ticketing experience and knowledge would be considered a large asset- Excellent written and verbal communication skills- Accuracy and strong attention to detail- The ability to work in a team environment and support the company wide successes and vision- Ability to maintain strong relationships both internally and externally- Project management, multitasking and time management- Innovative, creative and critical thinking- Problem solving and analytical abilities- Project management, multi-tasking, and time management

**Terms & Expectations**- Due to the nature of the work, after hours correspondence may be required

The MRG Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on any of the protected grounds mentioned under

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

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