Trade and Sales Support

6 days ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Trade and Sales Support

As Trade and sales support team lead, provide support to FO (Trader/Sales) for the day-to-day responsibilities, new business and Reconciliation. This position requires the employee to work accurately, able to manage stress, strong problem solving skills, good interpersonal/communication skill as follows:

- Confirm all CAD, USD and foreign bonds with clients and ensure that all discrepancies are resolved as soon as possible prior to settlement for trades handled by FIDO.
- Resolving discrepancies will ensure Bonds will not fail on settlement date. When necessary, liaise with Front Office, clients, DS Bond back-office, and/or cage to ensure that settlements are properly executed.
- Reconcile/Balance the daily bonds settlements between Infinity/OPICS/APEX to ensure bonds are captured correctly for settlement & accounting purposes.
- New bond security is set up incorrectly, escalate to appropriate set-up groups and Assistant Manager, FIDO Trade Processing, for corrective action.
- Investigate position and status discrepancies, for example bonds that mature or have settled should be reflected accordingly in the appropriate column on the Anvil Arts report.
- Ensure prompt action is taken on all Bond settlements same day. Inform the Assistant Manager, FIDO Trade Processing of all issues, which are not resolved same day.
- Ensure that all trades are input correctly in Infinity and Murex System, and that trades are properly assigned that require BO Flags/Keyword in Infinity and UDF in Murex if applicable.
- Ensure compliance with mandated Unit Financial Controls/SOX Controls and RBC “Standing Orders” Policy requirements.
- Actively monitor processes and work flows between the trading desks and the Operations Group to ensure smooth flow of tickets/information. Identify and recommend changes to improve efficiencies.
- Identify problems affecting the processing of the day’s work and communicate these to the appropriate person, ensuring problems are effectively resolved
- Provide assistance to Management (AD/Director/MD) on ad hoc business requests as required.
- Bridge communication between FID Operations and other functional groups and strengthen relationship with internal and external stakeholders

**PRIMARY RESPONSIBILITIES**:
System, Control & Process:

- Responsible for following established guidelines and identifying and resolving problems. Individuals at this level are expected to use some independence of thought but to refer more complex problems to supervisors or other experts. Individuals would be expected to contribute to work flow or process change and redesign, and to form a strong basic understanding of the specific function. May also be accountable for regular reporting or process administration as "owner".
- Proactively assist with the trade flow from post execution to settlement.
- Pro-actively identify processes and make recommendations for improving productivity, eliminating redundancies and simplifying processes. Lead the creation of clearly defined, robust and scalable solutions. Strive for automated STP solutions to minimize risks of manual errors.
- Ensure FO input and amend trades into various Capital Markets systems (e.g. Infinity, Bloomberg Murex) on an accurate and timely basis.
- Provide expertise to the traders in the preparation of the deal tickets for Bond.
- Ensure that appropriate procedures and controls are in place to effectively and efficiently process, analyze and report on trading activities. Review processes on an on-going basis to ensure that they continue to be relevant to the current business. Ensure that all procedures are documented in a timely manner.
- Continue to develop product knowledge, particularly for structured/exotic transactions, to ensure that Operational (settlement and position) risks are minimized.
- Always act in a professional manner to ensure superior customer service and to strengthen our commitment to making smooth post trade interactions.
- Manage the implementation of new Interest Rate Derivative products and systems. Address processing, valuation and risk issues. Work closely with various cross functional groups to coordinate efforts for complete and effective control. Identify accountabilities and process ownership within and outside the Operations team.

**Client Service, Relationship & Communication**
- To prioritize the Counterparty Requests in Infinity and Murex to ensure that the Operations responsibility is completed within a timely

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