Product Owner
4 weeks ago
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**Life At Opentext**:
At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes. You’ll be expected to bring with you an ideation and “Yes, if” mindset. And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth.
**The Opportunity**
The Technical Product Owner will also be involved in the program management type-tasks of the OT Trusts OT program - a program which entails using OpenText products internally to support users needs.
**You Are Great At**
- Software development lifecycle: working with end users to understand the business need; translating business problems to technical requirements.
- Requirements analysis and design documentation, build and test, User Acceptance testing. Documenting the solution.
- Business analysis: working with end users to document their business requirements and translate those into functional requirements and system design
- Product management: defining technical roadmap and the required product features to support that roadmap
- Taking ownership of the backlog and prioritizing features, and bugs.
- Service management to enable the team to provide excellent operational support to end users and IT colleagues. Familiarity with ITIL methodologies.
- Maintaining systems as required; patching, upgrading, monitoring and troubleshooting are regular activities during business hours, and sometimes outside of business hours to minimize service disruption.
**What It Takes**
- Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.
- Minimum 8 years in system administration, technical support or related function supporting customers using OpenText Content Suite and related technologies
- Experience with product ownership - backlog prioritization, proven demonstration of analytical thinking, consensus building, superior communication skills
- Business analysis, project management, and software development lifecycle (SDLC). Familiarity with Waterfall and Agile methodologies
- Experience with ITIL methodologies and best practices in change, incident and problem management
- Knowledge of Jira and Confluence
- Experience with OpenText Content Server, Extended ECM, and eDocs
- Familiarity with HTML, CSS, JavaScript frameworks, report writing, and other related technologies
- General working knowledge of Salesforce (Implementations, Integrations, Administration, etc.)
- A self-starter attitude, a strong desire to learn as you go, and the belief that you can make a meaningful contribution to your immediate team, the business users that you serve, and to the organization as a whole.
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