Staff Consultant, Client Success, Center of

3 weeks ago

Saint John, Canada Cardinal Path Full time

Company Description

Merkle Cardinal Path, part of Dentsu Aegis Network, is a leading digital analytics and digital marketing firm focused on delivering insight, understanding, and outcomes that create a competitive advantage for our clients. We engage at the strategic, business, and technical levels to generate tangible and quantifiable value for our partners. Merkle Cardinal Path’s mission is: To know. To Share. To be our Partners’ competitive advantage. And our company culture reflects the importance of our people's expertise, wellness, and happiness in everything we do.

Merkle Cardinal Path is rapidly expanding its Google Marketing Platform strategy with our clients, including media strategy, activation, platform management, analytics, and managed services to deliver transformational outcomes.

**Job Description**:
**Responsibilities**
- Strategic Lead on a book of enterprise client accounts creating and executing strategic Marketing Analytics solutions, short and long-term strategies, and technical roadmaps
- Develop healthy client relationships through building trust and transparency with clients
- Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention and growth, and high levels of client satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Communicate effectively with both internal and external senior-level management to understand client needs, maximize retention and growth, and communicate learnings
- Maintain existing client success metrics and data as directed

**Qualifications**:

- 3-5 years of experience in communications, marketing, sales, account management, customer success in agency, publishers/ ad-tech or SaaS fields in the sales side roles
- Strong verbal and written communication, strategic planning, and project management skills
- Analytics and process-oriented mindset
- Comfortable working across multiple departments in a deadline-drive environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Digital Analytics Certifications (to be obtained in the first 180 days on the job)
- Knowledge of working with at least one CRM platform

**Frequently Asked Questions**

**What does a typical day for the Staff Consultant of Client Success look like?**

The responsibility of this role is to develop and maintain longer-term business relationships by serving as an internal advocate and client liaison. This requires multiple meetings during the day with their clients and internal teams. A typical day has a combination of meetings on various topics such as meeting with your Delivery Lead to develop a technical roadmap or a strategic briefing for a check in call, status update or quarterly review call with your client. You could be meeting with practice leads to review opportunities and solutions for your clients. In each call you have your client’s business needs top of mind and assess how our team can best deliver value to maximize the ROI for our clients.

**What makes a successful Staff Consultant of Client Success?**

**Who does a Staff Consultant of Client Success work with?**

Reports to: Director of Center of Excellence

External: acts as Strategic Lead with the main client points of contacts and their extended group usually: Manager of Analytics, Director and VP/CxO level

Internal: at forefront of client relationship working directly with Executive Sponsor, Delivery Lead, Tech Lead and Project Manager

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