Bilingual Helpdesk Analyst

1 month ago


Mississauga, Canada TEK Group Full time

Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Activities include recognition, research, isolation, resolution, and follow-up.
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
- May involve use of problem management databases and help desk system.
- May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of complicated tasks.
- May lead and direct the work of others.
- Typically reports to a supervisor or manager.
- A wide degree of creativity and latitude is expected

**Job Types**: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

**Experience**:

- Help desk: 5 years (preferred)
- Citrix: 3 years (preferred)
- Windows: 4 years (preferred)
- IT support: 4 years (preferred)
- Computer networking: 3 years (preferred)

**Language**:

- French (preferred)
- Bilingual (preferred)

Licence/Certification:

- CompTIA A+ (preferred)



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