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Desktop Support Technician

1 month ago

Canada TTEC Full time

Desktop Support Technician

**TTEC - Desktop Support Specialist - Canada**

**General Summary**

Under general direction, the role is responsible for maintaining the desktop/ workstation environment, software distribution, security updates and second level troubleshooting. This employee acts as a lead for escalation of complex issues.

Essential Duties & Responsibilities
- Maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues.
- Softphone and Hard Phone Configuration and Administration.
- Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates.
- Monitor and Maintain Site's DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
- Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
- Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.
- Employee will need to provide mínimal training and technical assistance to end users. Able to lead by example and act as a mentor to Desktop Support Associate Technicians.
- Creating/Updating documentations like SOPs; Job Aids, FAQs, etc.

**Requirements**:

- Relevant two-year associate or bachelor's degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience.
- Superior IT support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems.
- Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processes.
- High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices.
- Must be able to work in a fast paced environment and have good time management skills for daily tasks and projects.
- Must be able to work flexible hours, rotating schedules and additional hours as required.
- Working knowledge is desired in scripting using PowerShell, DOS base and other command language
- Working knowledge in creating/updating documentation (i.e. SOP's, Job Aids, FAQ's, etc.).

**What You Can Expect**
- Dedication to your career growth and professional development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company values
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Primary Location**: : CA-Quebec-Montreal
** Job**: : Information Technology

JSGYM-TE