Computer Support Analyst

3 weeks ago


Canada Alquemy Search & Consulting Full time

COMPUTER SUPPORT ANALYST

Our client is seeking a Computer Support Analyst to join their team and will assist in resolving any access or device issues related to end user mobile computing devices, including but not limited to iPads and iPhones. This is a short 2 month contract.

RESPONSIBILITIES & REQUIREMENTS:

  • Ensuring hardware setup is within company standards
  • Confirming and track asset make, model and device installed are as per the standard configuration
  • Reset pin codes
  • Reset Active Directory account passwords
  • Assist with Wi-Fi or cell network connectivity issues
  • Work with Desktop Technical Support to provide computer work, e.g. set up new devices, replace damaged and/or broken devices, device freezing/crashing, etc.
  • Install and test all end user computing assets at workstations as needed
  • Answer user hardware (iPad, iPhone) questions
  • Log support incidents for tracking and reporting purposes, as required

EXPERIENCE:

  • 2 years of experience working in a Desktop Support capacity providing technical support in a networked environment
  • Experience prioritizing, advising and resolving customer service delivery activities.
  • Well versed with Active Directory and Apple products.

Hourly rate: $22 - $25/hour

2 month contract

If you're interested, please reply with a copy of your updated CV.

I will be in contact quickly to discuss additional info and next steps.

Best regards,


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