Non-insured Health Benefits Analyst

4 weeks ago

Thunder Bay, Canada Indigenous Services Canada Full time

Indigenous Services Canada - First Nations and Inuit Health Branch
Thunder Bay (Ontario)
CR-05 - Inventory
$61,154 to $66,206
For further information on the organization, please visit Indigenous Services Canada

**Closing date: 3 March 2025 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation
- Note: At the time of this job posting, hybrid work models are in place for some Non-Insured Health Benefits staff.

**Duties**:
You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

**Work environment**:
Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you

Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

**Intent of the process**:
**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.

EDUCATION

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Experience responding to client or provider enquiries.

Experience researching information or resolving problems in a customer service environment.

Experience in using one or more of the following: word processing programs, spreadsheet programs, and/or online data retrieval programs.

**The following will be applied / assessed at a later date (essential for the job)**:
Various language requirements
English Essential, Bilingual Imperative BBB/BBB, Bilingual Imperative BBC/BBC.

Information on language requirements

COMPETENCIES

Communication - Written.

Communication - Oral.

Ability to use word processing programs.

Ability to use spreadsheet programs.

Client Service Orientation.

Attention to detail.

Working effectively with others.

Dependability.

Judgement.

**The following may be applied / assessed at a later date (may be needed for the job)**:
ASSET EXPERIENCE

Experience working effectively with First Nations, Inuit or Métis clients.

Experience working in a call centre environment.

Experience providing front line customer service.

Experience in account payment processes in an office environment.

Experience in determining eligibility and processing benefit requests.

Experience analyzing, verifying and processing claims.

Experience working in a Pharmacy.

ORGANIZATIONAL NEEDS

**Conditions of employment**:
Security - All positions require a Reliability status.

Some positions may require any or all of the following Conditions of Employment, which will vary dependent on the position being staffed:
Willingness and ability to work overtime on short notice.

On-call weekend support on a rotational basis.

Working in a Call center environment.

Hours of work may be assigned between 8:00am to 4:15pm (EST) Monday through Friday.

Consent at the time of hire to telephone monitoring.

Willingness and ability to travel as required to remote or northern locations using a variety of modes of transportation, such as, small aircraft, snowmobiles, cars, all-terrain vehicles in all types of weather conditions.

Should relocation be required, the incumbent must complete a Health Declaration form for themselves and dependents, in accordance with the Isolated Post and Government Housing Directive.

**Other information**:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity
- HOW TO SUBMIT YOUR APPLICATION

INSTRUCTIONS on how to respond to the screening questions:
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