Scheduling Coordinator

2 months ago


Nanaimo, Canada Pioneer Fireplace Full time

**Scheduling Coordinator - Nanaimo, BC**

Pioneer Fireplace is seeking a **Scheduling Coordinator **for our **Nanaimo, BC** location to join our team.
- Answer phone calls and schedule customer installations and services.
- Discuss details of requested service with customers (i.e. what is involved, length of time required and potential cost).
- Telephone customers to remind them of upcoming appointments.
- Communicate customer feedback to the administrative supervisor.
- Inform customers of expected wait times.
- Keep a line of communication open with installation and technician crews in regards to scheduled jobs.
- Make changes to customer information in the database as required.
- Other Duties as assigned.

**Requirements**:

- Some administrative experience preferred.
- High School Diploma or equivalent
- Previous experience working in a call center, collections, or inside sales is a strong asset
- Confident and professional phone manner
- Strong computer and internet skills
- Detail oriented and ability to multi task
- Strong record of positive customer satisfaction results
- Ability to problem solve and ensure customer satisfaction
- Ability to work independently and as part of a team

**_We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted_**.

Schedule:

- Monday to Friday

**Experience**:

- related: 2 years (preferred)

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From $40,000.00 per year

Schedule:

- 8 hour shift

COVID-19 considerations:
No specific Covid policies in place for customers or staff. We adhere to B.C. infectious disease protocols.

Ability to commute/relocate:

- Nanaimo, BC V9S 4J8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2023-05-09



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