Collections Analyst

3 months ago

Calgary, Canada Parkland Corporation Full time

**Competitive Benefits. Meaningful Extras. Unmatched Value.**
- A place where you can take your career in the direction you want to grow and go
- Flexible work options and summer hours for eligible employees
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

**The Opportunity**:
Reporting into the Collections Supervisor, the Collections Analyst is accountable for recovery, and effectively managing and minimizing collections risk and exposure, associated with the accounts receivable portfolio assigned. The collections analyst will play a pivotal role in educating and aligning customers and partners payment behaviour, to that of which is in accordance with the terms of sales.

**Responsibilities**:

- Oversee a portfolio of various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangement within our authority level and make decisions on held orders, while maintaining a standardized collection process.
- Develop and maintain relationships with internal and external customers and liaise as required to ensure alignment and visibility to exposure, risk, recovery, and any related queries.
- Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
- Address credit related complaints and advise on recommendations for solutioning.
- Liaise with third party partners regarding proposals, settlements, and litigation, and follow where necessary to provide additional account details or obtain status update.
- Keep up to date on collections legislation regarding consumer and commercial allowances (ie: bankruptcy CCAA, and other options for creditor protection
- Conflict management with internal and external customers, ie: peer to peer relationships
- Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
- Recommend process improvements and assess the impact on internal and external customers using a continuous improvement tool.

**Requirements**:

- 3+ years previous credit/collections/accounts receivable experience in a business-to-business environment.
- Experience with reconciliations and root cause analysis.
- Fluent with Microsoft Office, as well as and experience in any collection’s software. intermediate Excel skills required.skills, ie: lookups, Pivot tables, and working with data sets.
- Bilingual (French & English)
- Excellent written and verbal communication skills, combined with an approachable manner
- Preference will be given to those with Working knowledge of:

- Canadian Sarbanes Oxley Regulations (Bill 198)
- Canada Privacy Act
- Confident and professional with the ability to adapt to the customers specific situation (both internal and external) and building strong relationships
- GetPaid, and JDE or other collection software experience would be considered an asset.
- Ability to review account transactions and reconcile any outstanding payments or incomplete payments
- Ability to work in a fast-paced environment under deadlines and KPI’s
- Able to work well in a team environment but also independently (uses tools to make decisions)

**Humble. Hungry. Smart. **Does this sound like you?**

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with

**We Want You To Shine**:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

**Belonging Matters. Because You Do**:
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately - belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

**The Fine Print**:
**Des avantages compétitifs. Des extras intéressants. Une valeur inégalée.**
- Un lieu où vous pouvez propulser votre carrière dans le sens que vous souhaitez
- Économisez sur l'essence dans les stations-service du Canada, y compris Chevron, Fas Gas, Ultramar et Pioneer

**L'opportunité**:
Sous la responsabilité du superviseur de recouvrement, l'analyste de recouvrement est responsable du recouvrement, et de la gestion efficace et de la minimisation du risque et de l'exposition de recouvrement, associés au portefeuille des comptes débiteurs assignés. L'ana

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