Credit & Collections Analyst

3 months ago

Calgary, Canada DXP | HSE Integrated Ltd. Full time

**Duties & Responsibilities**
- Understand client payment processes and implements strategies that effect prompt payment from customers; Uncovers client issues and takes appropriate action to resolve those issues preventing customers from making prompt payment
- Analyze and support credit approval and review processes. Approve credit limits up to $5,000, initiate credit limits over $5,000 as per the DOA.
- Conduct account research and analysis
- Appropriately escalate issues to and involve the right resources so that action plans can be prepared and agreed upon for implementation
- Assists with special projects as requested
- Proactively develop relationships with key internal/external client contacts, gaining recognition as a credit & collection team resource
- Proactive review of accounts receivable aging status and follow up with customers for resolution of outstanding accounts while engaging with management over any problems encountered

**Required Qualifications**
- 3-5 years of experience in a similar role, preferably in a small to mid-sized organization with exposure to Canada’s energy sector.
- A credit specialization (FCI or CCP) completed or in progress would be an asset
- Ability to adapt to a dynamic and often fast-paced work environment.
- Excellent organization and time management skills
- Ability to be proactive and work independently in assuming responsibility for managing multiple priorities.
- Positive, enthusiastic demeanor with a passion for customer service.
- Commitment to results
- Excellent oral and written communication abilities
- Excellent computer skills, including intermediate/advanced experience in MS Excel (Power Query, VLOOKUP’s, Pivot tables).
- Comfortable knowledge of debits and credits as it relates to the GL.
- Ability to establish respect and rapport with team and others
- Excellent customer service skills
- Able to deal with interruption

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