Field Service Technician Iii
2 days ago
Moneris Field Technicians will be provided with a company vehicle to perform role _responsibilities
_.**_
The future of payments is evolving and we're leading the way at Moneris.
As Canada's #1 payment processor, we're boldly re-imagining commerce. Together, we provide world-class solutions and experiences to allow all businesses to succeed, and our teams are at the centre of our success.
This is why we enable our people with a culture built on finding connections, creating career paths and, making a difference.
Connect. Impact. Grow. Join us and make your mark at Moneris.
What you'll do
You bring superb technical experience, can-do-attitude, and experience with providing outstanding on-site customer service. You'll join an organization that has a reputation, a great culture, and a schedule that allows you to improve your work-life balance. As a Systems Technician at Moneris, you are a team member that oversees field operations and focuses on installing, testing, troubleshooting, repairing and/or replacing electronic devices. Your organizational ability allows you to always deliver an outstanding experience to our merchants. You will report to the Team Lead, Field Operations for Western Canada.
- Troubleshoot problems related to different equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems.
- Analyze problems and make recommendations and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
- Install computers, printers, cash registers and points-of-sale systems and upgrade software.
- Build great relationships with our merchants by maintaining a professional demeanor and attitude.
- Maintain organization of tools, equipment, materials, your vehicle and the workplace.
Who you are
Must-have experience, knowledge, skills & abilities
- Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution
- Test and solve problems related to computing and network or point of sale terminals (POS).
- Knowledge of computers, general networking concepts, internet usage.
- Great interpersonal skills and ability to handle situations calmly ranging from routine to emergency.
- Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).
- A valid provincial driver's licence.
What you get
- The chance to be part of one of Canada's top employers and leader in FinTech
- Competitive pay and annual bonus program based on individual performance and productivity.
- Emphasis on Wellness - Meeting Free Fridays (MF2), company-wide holiday closure, just to name a few.
- RRSP matching & defined contribution pension plan
- Flexible benefits package starting from day 1
- Company vehicle, cell phone, laptop and industry specific tools provided
- Extensive learning & development programs and resources - plus unlimited access to LinkedIn Learning courses
- Lots of opportunities to advance your career - 30% of Moneris roles are filled internally
- Employee perk program with incredible discounts for over 2,400 vendors
- Technical support 24/7 dedicated to our Technicians
Who you'll work with
- Moneris Field Services
You've probably seen our field technicians driving their trucks around town making sure our customers can accept payments from their customers. But did you know that Moneris Field Services (MFS) provides many offerings and services beyond equipment and POS software installation? Every day, our MFS team delivers innovative technology, secure and reliable payment solutions, and an outstanding experience to our customers and partners.
Want to learn more about careers at Moneris?
- Check out our new careers page to learn more about life at Moneris
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