Parts Customer Service

2 weeks ago

Edmonton, Canada Bluewater Group Full time

**Who we are**

Bluewater Group: “Keeps you moving” - leaders in Warehousing & Logistics, Shipping supplies, Mobil branded Lubricants, for over 40 years. Blue Water Group has won the Deloitte Canada’s Best Managed Companies Award 7 years in a row

At Bluewater Group we are committed and dedicated to creating a diverse and inclusive environment where our team feels comfortable to come to work everyday and most importantly enter the work environment knowing that they belong.

**When you join our team **you will have the ability to:

- Learn the ins and outs of our operations
- Be a problem solver and go to person
- Develop and improve processes
- Learn and thrive in an environment where there is always room for growth
- Collaborate with a diverse team of professionals

**Job Summary**

**Duties and Responsibilities**:

- Investigate shortages, overages, and quarantined inbound material.
- Work collaboratively with vendors and customer stakeholders to resolve inbound order disputes and inquiries.
- Investigate and attain quality documentation for inbound materials requiring MTRs, CRNs, etc.
- Actively manage inbound quarantine workflow and provide regular updates on progress.
- Utilize SAP, SAP-EWM, and related warehouse management software to investigate and resolve receiving and shipping disputes.
- Resolve customer concerns and issues in a timely and effective manner.
- Collaborate with warehouse staff to ensure timely and accurate order fulfillment.
- Communicate order status and tracking information to customers.
- Build and maintain positive relationships with customers.
- Coordinate with warehouse and logistics teams to address customer requests and resolve issues.
- Work with the quality control team to ensure high standards are maintained.
- Contribute to the ongoing improvement of customer service processes and procedures
- Complete transactions in client inventory management system as requested.
- Confirm documentation provided by the Business and perform system receipt of material which physically bypasses Bluewater representatives.
- Maintain diligent understanding of the warehouse processes, such as receiving, returns, and goods issue, to ensure comprehensive investigation of concerns.
- Provide training and support, as well as investigation, in response to daily Ad Hoc requests from co-workers.
- Drive and maintain communication with other Customer Service representatives
- Provide reports data as required.

**Qualifications**:

- Proven experience in customer service, preferably in a warehouse or logistics setting
- Positive attitude and willingness to be a team player
- Responsible and works well with others and independently
- Excels under high pressure situations
- Proven strong communication and personable nature
- Proficiency in MS Office Word and Excel
- SAP/equivalent inventory management program an asset
- Valid driver’s license
- Forklift certification considered an asset
- Knowledge of mining and/or oil sector related parts considered an asset
- Parts Technician Red Seal considered an asset

**Working Conditions**:Be comfortable working around heavy equipment in a fast-paced industrial environment.

Aspects of the role will require one to stand for extended periods of time, constantly lifting/picking/moving moderate to heavy materials, completing repetitive tasks with mínimal breaks. Comfortable working at heights. Ability to lift maximum 50 lbs.

If you are looking for an opportunity to grow your career and make your mark in a rapidly growing organization please apply

We thank all that apply, however, only those selected for an interview will be contacted.

**Salary**: $27.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you have working knowledge of mining, oil, and gas sector parts?
- Are you proficient with SAP, SAP-EWM, or an equivalent warehouse management system?

Ability to Commute:

- Edmonton, AB T6B 3P9 (required)

Work Location: In person

  • Customer Service Agent

    2 weeks ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Care Lead

    2 weeks ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Cashier/customer Service

    3 weeks ago

    Edmonton, Canada Lordco Parts Ltd. Full time

    **Position: Cashier/Customer Service Representative** **Location: Edmonton, AB** - **Weekend/Evenings** - Are you looking for a part-time, entry-level job close to home? Do you love interacting with people? Do you value providing customer service with a smile? Join our Edmonton, AB, team and let work, work for you._ Lordco Auto Parts is Canada’s largest...

  • Cashier/customer Service

    2 weeks ago

    Edmonton, Canada Lordco Parts Ltd. Full time

    **Position: Cashier/Customer Service Representative** **Location: Edmonton, AB** - Are you looking for a full-time, entry-level job close to home? Do you love interacting with people? Do you value providing customer service with a smile? Join our Edmonton, AB, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned...

  • Customer Service- Cashier

    5 days ago

    Edmonton, Canada Dayton Parts LLC Full time

    The list of essential functions is not exhaustive and may be supplemented as necessary by the company. - Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. - Commit to the “Golden Rule” and work with...

  • Parts Specialist

    2 weeks ago

    Edmonton, Canada NAPA Auto Parts Full time

    **Company Description** A position for people who like to give advice** Whatever the division you join, your knowledge will be essential for our team. When a client needs a part, our **trusted **parts specialists are there to answer their questions and help them get the right one. we believe we don’t just deliver car and heavy vehicle parts all around the...

  • Parts Delivery Driver

    4 weeks ago

    Edmonton, Canada Fleet Brake Parts & Service Ltd. Full time

    **Fleet Brake Parts and Service Ltd. (a division of Parts for Trucks) ** is one of North America’s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership,...

  • Parts Specialist

    1 month ago

    Edmonton, Canada NAPA Auto Parts Full time

    Job DescriptionNAPA in-store team members take pride in providing excellent customer service and have a strong knowledge of car parts. They offer advice, support our operations, and allow us to provide our customers with everything they need.  In this key role, you will provide customers with advice over the phone on our partsand accessories, place orders...

  • Parts Specialist

    4 weeks ago

    Edmonton, Canada NAPA Auto Parts Full time

    Job DescriptionNAPA in-store team members take pride in providing excellent customer service and have a strong knowledge of car parts. They offer advice, support our operations, and allow us to provide our customers with everything they need.  In this key role, you will provide customers with advice over the phone on our partsand accessories, place orders...

  • Customer Service Specialist

    4 weeks ago

    Edmonton, Canada Traction Heavy Duty Parts Full time

    **Company Description** Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire...

  • Parts Delivery Driver

    2 weeks ago

    Edmonton, Alberta, Canada Fleet Brake Parts & Service Ltd. Full time

    Fleet Brake Parts and Service Ltd. (a division of Parts for Trucks) is one of North America's fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive...

  • Parts Specialist

    6 days ago

    Edmonton, Canada NAPA Auto Parts Full time

    Company Description **A position for people who like to give advice** Whatever the division you join, your knowledge will be essential for our team. When a client needs a part, our **trusted **parts specialists are there to answer their questions and help them get the right one. we believe we don’t just deliver cars and heavy vehicle parts all around the...

  • Parts Specialist

    2 weeks ago

    Edmonton, Canada NAPA Auto Parts Full time

    Company Description **A position for people who like to give advice** Whatever the division you join, your knowledge will be essential for our team. When a client needs a part, our **trusted **parts specialists are there to answer their questions and help them get the right one. we believe we don’t just deliver cars and heavy vehicle parts all around the...

  • Automotive Parts Specialist- Priority Service Center

    1 day ago

    Edmonton, Canada NAPA Auto Parts Full time

    Company Description Be part of a community of authentic, proud and trusted people Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all...

  • Automotive Parts Specialist- Priority Service Center

    3 days ago

    Edmonton, Canada NAPA Auto Parts Full time

    Company Description Be part of a community of authentic, proud and trusted people Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all...

  • Parts Specialist

    4 weeks ago

    Edmonton, Canada NAPA Auto Parts Full time

    Company Description **A position for people who like to give advice** Whatever the division you join, your knowledge will be essential for our team. When a client needs a part, our **trusted **parts specialists are there to answer their questions and help them get the right one. we believe we don’t just deliver cars and heavy vehicle parts all around the...

  • Automotive Parts Specialist- Priority Service Center

    2 weeks ago

    Edmonton, Canada NAPA Auto Parts Full time

    Job DescriptionOur Edmonton Call Center is hiring a Parts SpecialistNAPA in-store team members take pride in providing excellent customer service!  Share your passion for customer service by becoming the face and voice of our store. Join a team that is friendly, resourceful, and offers excellent advice!    We offer a range of attractive benefits as...

  • Service Planner

    3 weeks ago

    Edmonton, Canada Epiroc Customer Center Full time

    **Functional Area**: Admin **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: January 23, 2023 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...

  • Parts Specialist

    2 weeks ago

    Edmonton, Alberta, Canada NAPA Auto Parts Full time

    Company DescriptionA position for people who like to give adviceWhatever the division you join, your knowledge will be essential for our team. When a client needs a part, our trusted parts specialists are there to answer their questions and help them get the right one. we believe we don't just deliver cars and heavy vehicle parts all around the country; we...

  • Parts Counter Person

    4 weeks ago

    Edmonton, Canada Parts for Trucks Full time

    Parts for Trucks has been an industry leader serving the transportation industry for over 100 years. With operations coast to coast, we take pride in offering high-quality products and exceptional customer service to our customers. We are currently seeking a skilled and customer-oriented Parts Counter Person to join our team. Reporting to the Branch...