Franchise Business Consultant

6 months ago

Alberta, Canada Servpro Industries, LLC Full time

**What we offer**
- Company profit sharing plan
- Generous paid time off package
- Paid parental leave
- Company-paid mental health benefit through Headspace
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program

**Job summary**

The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub region.

**You will**
- Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM)
- **Customer Service**:As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
- **Revenue Growth**:Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s continued track record of competitive performance. Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and service line growth.
- **Profitability**:Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.
- **Management Development**:Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available SERVPRO support tools to enable training and development of their management team.
- **Staff Development**:Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed.
- Keep Regional Director of Operations informed and provide weekly production updates.
- Document franchise consultation activities within Salesforce.
- Remain current on new technology as it relates to cleaning and restoration best practices.
- Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners.
- Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions.
- Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring.
- Answer general business operation and development questions.
- Control and manage individual expense reports in accordance with company travel policy.
- Maximize revenues and document the individual plan to improve each franchise.
- Help franchise owners by engaging in inter-office collaboration and mentorship.
- Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the SERVPRO® Brand.
- Engage in completing company initiatives and assigned tasks in a timely and efficient manner.
- Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed.

**You have**
- Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
- English language fluency required.
- Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
- Must have "the Passion to Serve" franchisees through consultative skills.
- Ability to present and speak professionally to large groups.
- Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
- An understanding of financial statements, QuickBooks® Online, and general business practices.
- A complete understanding of training venues, resources, and programs.
- Prope

  • CRM Functional Consultant

    1 month ago

    Calgary, Alberta, Calgary region, Canada Frequency Foundry Full time

    The Gig:The Foundry is looking to expand our team with a CRM Functional Consultant for our Customer Onboarding group. The successful candidate will be a key participant in the our client implementations, and ensuring that they are successful in realizing the return on their investments in our solutions.The Functional Consultant brings to the table a...

  • Project Coordinator

    6 months ago

    Alberta, Canada WSP Full time

    **Why WSP? **Our **Hybrid Work Policy**: - a combination of in-person and remote working, enables us to purposefully think of how we work, who we need to work with, and where the work should be done. **PROJECT COORDINATOR - MINING** **ACROSS CANADA** We are seeking a Project Coordinator to join our expanding, Mining Project Management group based...

  • Human Resources Business Partner

    2 weeks ago

    Alberta, Canada Xerxes Full time

    Based out of Edmonton, AB (Hybrid: 4 days in the office in Edmonton)POSITION SUMMARY: Reporting to the Human Resource Manager, the Human Resource Business Partner (HRBP) is accountable to support the development and execution of human resource plans and objectives that closely supports the overall goals of the organization for assigned business areas:...

  • Human Resources Business Partner

    2 weeks ago

    Alberta, Canada Xerxes Full time

    Based out of Edmonton, AB (Hybrid: 4 days in the office in Edmonton) POSITION SUMMARY: Reporting to the Human Resource Manager, the Human Resource Business Partner (HRBP) is accountable to support the development and execution of human resource plans and objectives that closely supports the overall goals of the organization for assigned business areas:...

  • Human Resources Business Partner

    2 weeks ago

    Alberta, Canada Xerxes Full time

    Based out of Edmonton, AB (Hybrid: 4 days in the office in Edmonton)POSITION SUMMARY: Reporting to the Human Resource Manager, the Human Resource Business Partner (HRBP) is accountable to support the development and execution of human resource plans and objectives that closely supports the overall goals of the organization for assigned business areas:...

  • Maximo Functional Consultant

    4 days ago

    Calgary, Alberta, Calgary region, Canada Epsilon Solutions Ltd. Full time

    Role: Maximo Functional ConsultantLocation : Calgary- OnsiteTerm: FulltimeJob Description:-Work with business on requirement gathering and scope. Capture business capability requirements, functional requirements, and expected service levels from business.Provide consulting expertise on best practices for Maximo MAS upgrades, As-is Process, green field...

  • Associate Consultant

    1 week ago

    Calgary, Alberta, Calgary region, Canada Agrawal Associates Full time

    Drawing on previous experience in a similar role, you will be responsible for helping grow the business of a well-established, client-centered financial planning practice. You must be a self-motivated/managed and disciplined individual with an entrepreneurial spirit who has a passion for networking and ability to create and maintain relationships.The...

  • Software Implementation Consultant

    1 week ago

    Calgary, Alberta, Calgary region, Canada Spira Data Corp. Full time

    Spira’s ORP™ is changing the way organizations gather, distribute and analyze information from their operations by digitally- linking the field and the office, creating a trusted source-record for revenue, cost, compliance, utilization and scheduling. Consultants are the bridge between the business problems and the technology solutions. Consultants...

  • Solution Consultant

    5 months ago

    Alberta, Canada J.S. Held Full time

    SOLUTION CONSULTANT **The Company** **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted...

  • Maximo Functional Consultant

    1 week ago

    Calgary, Alberta, Calgary region, Canada Avanciers Full time

    Work with business on requirement gathering and scope. Capture business capability requirements, functional requirements, and expected service levels from business. Provide consulting expertise on best practices for Maximo MAS upgrades, As-is Process, green field implementation, including planning, testing, and implementation strategies. Coordinate with...

  • HCM Implementation Consultant

    2 months ago

    Edmonton, Alberta, Edmonton region, Canada PayTech Full time

    Note: Dayforce HCM implementation experience required.SUMMARY: The Human Capital Management (HCM) Implementation Consultant position involves a full range of duties relative to the implementation of project work elements and management of project deliverables. This position is responsible for the efficient and effective implementation and configuration of...

  • Data Visualization Consultant

    1 week ago

    Calgary, Alberta, Calgary region, Canada OnX Full time

    OnX is looking to engage a Data Visualization Consultant for a hybrid contract opportunity in Calgary.In this role you will build or optimize interactive dashboards that support strategic decision-making using a blend of data visualizations and data storytelling (collaborating with data governance, platforms, engineering and business...

  • Senior Network Consultant

    3 days ago

    Calgary, Alberta, Calgary region, Canada Alquemy Search & Consulting Full time

    SENIOR NETWORK CONSULTANTOur Calgary based client is seeking a Senior Network Consultant to join their team. This individual will have a deep technical background in network infrastructure to support key initiatives.The role involves providing advanced network design, management and assessment services across a Cisco and Palo Alto firewall...

  • Solar Consultant

    6 days ago

    Edmonton, Alberta, Edmonton region, Canada MAG Solar Full time

    As a Solar Sales Consultant, you will be responsible for driving sales growth, building strong customer relationships, and meeting sales targets. You will play a crucial role in identifying new business opportunities, nurturing leads, and closing deals. The ideal candidate is a self-starter with excellent communication and interpersonal skills, a passion for...

  • Tax Consultant

    6 days ago

    Calgary, Alberta, Calgary region, Canada Vaco Full time

    Our client is looking for a Tax Consultant for a 3 month duration Job Description:Corporate & Indirect Tax ResponsibilitiesOversee the preparation of Canadian income tax and information returns.Coordinate with external advisors to manage the preparation of U.S. income tax returns.Ensure compliance with indirect tax obligations across all operating...

  • Business Development Lead

    7 hours ago

    Calgary, Alberta, Calgary region, Canada Tata Consultancy Services Full time

    Inclusion without ExceptionTata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...

  • Senior Business Analyst

    1 week ago

    Edmonton, Alberta, Edmonton region, Canada TEEMA Full time

    Business Analyst12-month contract- Onsite in EdmontonMandatory 5 years of experience in managing projects in an organization of comparable size and complexityMandatory 5 years of experience in quantitative and qualitative analysis of costs and benefits.Mandatory 5 years of experience with information management concepts, privacy, and security issues relating...

  • Human Resources Business Partner

    1 week ago

    Alberta, Canada, Canada Xerxes Full time

    Based out of Edmonton, AB (Hybrid: 4 days in the office in Edmonton)POSITION SUMMARY: Reporting to the Human Resource Manager, the Human Resource Business Partner (HRBP) is accountable to support the development and execution of human resource plans and objectives that closely supports the overall goals of the organization for assigned business areas:...

  • Business Development Specialist

    6 months ago

    Alberta, Canada AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Senior Human Resources Business Partner

    1 month ago

    Edmonton, Alberta, Edmonton region, Canada Xerxes Full time

    POSITION SUMMARY: Reporting to the Human Resource Manager, the Sr. Human Resource Business Partner (HRBP) is accountable to support the development and execution of human resource plans and objectives that closely supports the overall goals of the organization for assigned business areas: Edmonton facility, Water & Hydrochain business, other corporate client...