Manager, Enterprise Client Services

2 months ago

North York, Canada Seneca Polytechnic Full time

**Join the Renewed Seneca, The Next Seneca.**:
Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a great employee experience.

**Are you ready to lead a dynamic Technical Support team, orchestrating daily operations with a focus on rapid technical issue resolution?**

Are you ready to propel the adoption of cutting-edge practices, policies, and procedures to optimize service delivery? We’re seeking a **Manager, Enterprise IT Client Services (Technical Support)**, to lead transformative IT initiatives. Lead the way in managing service processes and standards, ensuring efficiency and satisfaction. Maximize impact by aligning tools with business needs, delivering insightful performance reports, swiftly resolving incidents, innovating service development, and nurturing team growth. Embark on this exciting journey of innovation and excellence in IT service support, leading ongoing improvement efforts in IT service provision while promoting equity, diversity, and inclusion.

**Here's What’s on Your Horizon**

Here’s a look at the key responsibilities that will shape your path, setting you up for success and fulfillment in your new position. Get ready to dive into a role that promises growth, challenge, and the opportunity to make a meaningful impact.
- Enhance IT service efficiency with process improvement, metric monitoring, KPI’s, vendor management, and insightful performance reporting.
- Responsible to lead incident and problem resolution, collaborating with other technical teams to prevent disruptions.
- Craft and uphold a comprehensive service catalog, effectively conveying offerings to the Seneca community.
- Effectively lead a team by establishing objectives, effectively managing and prioritizing tasks, managing hiring and performance evaluations, providing training and support, coordinating activities, stepping in and providing IT support to assist your staff and offering constructive input for improved efficiencies.
- Collaborate with the IT leadership team and other departments across the polytechnic to develop and implement initiatives to streamline processes, improve customer service.
- Identify and implement opportunities for automation of technology remediations and processes.
- Continuously monitor industry trends and the product landscape to assess their impact on the end-user experience.
- Excellent communication skills - written, oral, listening, presentation, the ability to communicate effectively based on audience - faculty, employees or students.

**Join Our Team**

If you're ready to make a significant and lasting impact, we invite you to join us

**Note**:

- A skills assessment test may be administered during the recruitment process.

**_As part of our commitment to dismantling barriers to success, Seneca may consider applicants with an equivalent combination of education and experience._**

**Job Details**

**External Posting Date**:October 21, 2024
**External Closing Date**: November 1, 2024
**Pay Range**: Admin Pay Grade C: $106,339 - $143,557 (Hiring Range: $106,339 - $124,948)
**Hours**:37.5
**Work Type**:On-site
**Shift**: Monday to Friday (8:00am - 4:30pm)
**Ideal Start Date**: 11/4/24
**End Date**:
**Job Type**:Full-time, Permanent

**Seneca Polytechnic at a Glance**:
Seneca is Canada’s leading polytechnic with over 4300+ employees, 40,000 full-time students and 23, 400 part-time and continuing education students. With over 55 years since opening its doors for the first time, Seneca Polytechnic is dedicated to getting our students career
- and world-ready. We offer an education that has no boundaries. And we create great flexible experiences for those who study and work here. The student experience. The employee experience. The community experience. The Seneca experience is a differentiator. As Canada’s leading polytechnic, our core mission is our North Star: we provide a great education that builds great careers for our graduates. We make a difference so they can make a difference.

None of this happens without the exceptional employees of Seneca - the faculty, support staff and administrators - who show their commitment to our students and their success every day. We are excited about what the future holds. Come help us build The Next for Seneca Polytechnic. Embrace innovation. Challenge the status quo. Lead. That’s Seneca Polytechnic.

**Our Commitment**:
**Accessibility**:

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