Membership Project Lead

5 months ago

Vancouver, Canada Lululemon Full time

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
The Loyalty team's focus is on building guest loyalty through driving retention, frequency, and connections with various guest segments. The Loyalty team is responsible for building the strategy, implementation, ongoing maintenance, and the member experience of guest facing Loyalty programs as well as constantly evolving and building on the program.

**a day in the life**: what you’ll do
- You work under the leadership of the Manager, Membership Operations to drive multiple complex workstreams & timelines forward and keep them on track.
- Lead the process, maintenance, communication strategy and risk-mitigation of projects.
- Owns building key operational processes & tools across the loyalty team and cross-functional partners to create efficiencies in how we work & plan.
- Responsible for compiling options and impacts work and providing to cross-functional stakeholders and decision makers with clear recommendations.
- Responsible for maintaining strong relationships with cross functional partners to consistently develop and evolve processes, and to ensure that new standards are understood and incorporated into the execution of projects.
- Improve overall ways of working by creating and maintaining workflows, processes, RACIs, and other operational resources, to improve efficiency and standards of operation.
- Responsible for partnership with Retail & GEC teams to ensure updated & successful enrollment, tools, training, communication and support

qualifications
- 5+ years of relevant work experience
- Passionate about creating world class guest experiences
- Proven project management experience
- Able to proactively drive work forward, seeking coaching and guidance as needed
- Loyalty, operations & retail experience is an asset
- Knowledge and adeptness with Smartsheet and Confluence an asset
- Ability to prioritize work and perform multiple tasks simultaneously
- Meticulous attention to detail and proven time management skills
- Innovative and creative thinker
- Strong interpersonal skills
- Organized, responsible and flexible in a fast-paced growth environment
- Entrepreneurial approach to problem solving
- Strong administrative skills (planning, organizing, coordinating, and implementing)
- Advanced knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Bachelor’s degree is an asset

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Immigration support is potentially available for this role.

Compensation and Benefits Package

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)

**Note**: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as hybrid under our SSC Workplace Policy:
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

LI-Hybrid #LI-EC0

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