Customer Service Representative

3 weeks ago


Richmond, Canada Nikkei (Canada) Marketing Limited Full time

Nikkei (Canada) Marketing Ltd. is a marketing and distribution company that specializes in natural health food products and cosmetics from Japan.

**Job Overview**:
**Responsibilities**:

- Provide information about products and services
- Resolve customer complaints in a professional manner
- Process orders, returns, and exchanges
- Maintain customer records by updating account information
- Utilize phone etiquette to ensure quality service interactions

Qualifications:

- Proficiency in English and Vietnamese is required
- Proficiency in Cantonese or Mandarin is a plus
- Strong verbal and written communication skills
- Ability to communicate effectively with customers from diverse backgrounds
- Experience in data entry and CRM software is preferred
- Prior experience in customer service or related field is beneficial

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Vietnamese (required)
- Cantonese (preferred)
- Mandarin (preferred)

Work Location: In person

Expected start date: 2024-07-02



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