Field Service Technician

1 month ago

Ottawa, Canada Patterson Companies, Inc. Full time

Who are we looking for as a Service Technician? Patterson Dental Ottawa is looking for a worker, who is interested in the field of bio-medical (dental) device and equipment repair.

As a Service Technician / Repair Shop hybrid, you provide repair and installation on a variety of dental equipment and products **_at the branch and also on site at our clients’ clinic_**. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians and manufacturers.

**Major Duties**:

- Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
- Determines parts, supplies or tools needed to complete service requests.
- Relays any special problems to Service Coordinator following each call.
- Ensures that standard response times committed to the Service Coordinator are met.
- Work with Sales Representatives' to present Maintenance Agreements to customers.
- Follow repair and manufacturer schedules for customers on Service Agreements.
- Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.
- Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
- Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
- Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
- Returns defective modules assemblies or parts to the local office and labels items.
- Maintains and restocks parts trucks.
- Performs other duties as assigned.

**Job qualifications**:

- Electronics diploma or any other relevant experience.
- Valid driver's license and in order required.
- Excellent organizational and problem-solving skills.
- Motivated team player.
- Strong customer service skills.
- 2 to 3 years of experience in repair field in a dental/medical environment.
- Carpentry/plumbing/heating/electricity/electronics related experience is an asset.
- Excellent communication skills, both written and verbal in English.
- Proficiency in spoken French is an asset.
- Knowledge of the dental industry is an asset.

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