Development Officer, Direct Marketing
2 months ago
**Job Description**:
DEVELOPMENT OFFICE, DIRECT MARKETING & ANNUAL GIVING | FOUNDATION
**Position Title**:Development Officer, Direct Marketing & Annual Giving - Full Time
**File #**:2024-37112
**Reports To**:Manager, Direct Marketing & Annual Giving
**Status**:Full time Permenent
**Site**:Hybrid work at Trillium Health Partners Foundation office at 2085 Hurontario Street, Mississauga, with occasional work at hospital sites - Mississauga, Credit Valley Hospital and Queensway Health Centre sites.
**Posted**:April 9th, 2024
**Internal Deadline**:May 12th, 2024
At **Trillium Health Partners Foundation (THPF),** we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most.
Our vision is bold**:build a new kind of health care for a healthier community.**
We are the driving force behind **Trillium Health Partners**. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care.
Our 40+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital.
We operate with respect, collaboration and a drive for excellence and have already made a massive impact Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation.
While we love setting records, we are hungry for more and need your help getting there.
Join us to help revolutionize the future of health care in the West GTA
**The Role**:
The Development Officer, Direct Marketing & Annual Giving is a full-time position within the Marketing and Community Engagement team at Trillium Health Partners Foundation. Reporting to the Manager, Direct Marketing & Annual Giving, the Development Officer, Direct Marketing & Annual Giving will work with the Manager to manage a portfolio of programs designed to support key business objectives including donor acquisition, donor retention, and revenue generation.
**PRIMARY RESPONSIBILITIES**
- Continually measures and improves user experience for digital fundraising channels and ensures that all digital fundraising efforts support brand strategy.
- Recommends and develops tactics for growth and stewardship and regularly monitors program performance, and adjusts or re-evaluates program tactics to optimize programs as appropriate.
- Manages contact with donors including responses to donor inquiries, monthly donor cancellation and/or complaints and escalates issues as appropriate. Includes RE data entry to capture donor activity for tracking and reporting purposes and ensures all donor interactions are accurately recorded and updated in Raiser’s Edge.
- Assists in managing vendors and suppliers (for example: Canada Post, Direct Mail and Telemarketing agencies, etc.), ensuring budgets and deadlines are met based on agreed upon goals & KPIs. Reports and manages issues that arise with vendor to resolution.
- Responsible for project management; delivering projects on scope and on time or flagging issues if necessary.
- Executes documented business rules around mid-level donor management and the movement / upgrade between annual programs and major gift programs.
- Works with Corporate Services department to ensure timely, accurate and proper gift processing, data pulls & list management, including monitoring & evaluation of data.
- Builds strong, collaborative relationships within the Foundation, with key departments within the hospital and with various vendors that will be managed by this role.
- Champions an environment that ensures effective sharing of information and collaboration with other Foundation programs and teams.
- Committed to learning and is informed on best practices, new tools and technology in digital fundraising and marketing.
- Stays engaged and current with hospital updates, health care topics and news
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