Technical Consultant, Grills
5 months ago
Job Details
Description
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.
The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon crates memorable moments through our stunning designs and innovative technologies.
**Title**:Technical Consultant, Grills
**Hours**: 11:30 a.m. to 8:00 p.m. Monday to Friday
**Location**: Quebec
**Key Responsibilities and Accountabilities**:
- Achieves Contact, order and CRM volume goals.
- Respond to basic technical & troubleshooting inquiries without the need for handoff.
- Able to enter Return Authorizations and Credit Memos.
- Enter customer payments and credits.
- Report necessary revisions to replacement parts manuals, and report issues with our product website.
- Shares new or modified product information with team.
- Helps identify and track potential product quality issues and report through Quality Audit.
***Education and Experience**:
- High School diploma, College Diploma/Certificate, or University degree in related field preferred.
- Minimum 2 years work experience in Customer Service. Preference for prior contact centre/or technical assistance equivalent.
- Complete all Grill onboarding courses (NED). Personal Development courses in World Class Customer Experience, would be an Asset.
- Microsoft Office Beginner (Excel, Word, Outlook), Visual Manufacturing.
- Must possess strong communication skills. Bilingual French/English an Asset, technical experience relevant to product line
**IGNITE YOUR CAREER, Some of our competitive benefits include**:
- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more
The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.
**Qualifications**:
**Skills**:
**Preferred**
**Microsoft Outlook**
- Novice_
**Verbal Communication**
- Novice_
**Internet Skills**
- Novice_
**French Language**
- Novice_
Behaviors
**Required**
**Team Player**: Works well as a member of a group
Motivations
**Required**
**Ability to Make an Impact**: Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
**Required**
1 year:
Customer Service
-
Technical Consultant
7 months ago
Quebec City, Canada INNOOVA Full timeThis is a remote position. A bachelor's degree is required to work as a technical consultant, particularly a degree in Computer Science or Engineering. Also, a consultant should conduct training sessions and possess excellent communication skills
-
Technical Consultant
7 months ago
Quebec City, Canada INNOOVA Full timeThis is a remote position. - A bachelor's degree is required to work as a technical consultant, particularly a degree in Computer Science or Engineering. - Also, a consultant should conduct training sessions and possess excellent communication skills
-
Technical Consultant
7 months ago
Quebec City, Canada INNOOVA Full timeVoici un poste à distance.Responsibilities: - Also, a consultant should conduct training sessions and possess excellent communication skills - The masculine gender is used for the sake of brevity._
-
Technical Sales Consultant-qc
5 months ago
Quebec City, Canada PERI Formwork Systems, Inc. Full time**About Us**: **Our Culture drives our strong values to be**: Entrepreneurial - Reliable - Open-minded - & Passionate These values are what drives how we make decisions, how we serve our customers and how we build our team. **What you'll do on a typical day**: Reporting to Regional Sales Manager, this role, will identify potential PERI customers in the...
-
Consultant, Labour Relations Cp2 Bts
5 months ago
Quebec City, Canada Bell Technical Solutions Full timeCarry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...
-
Consultant, Labour Relations Cp2 Bts
5 months ago
Quebec City, Canada Bell Technical Solutions Full timeCarry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...
-
Associate Technical Consultant
3 months ago
Quebec City, Canada Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life A Day in the life: - Provides technical expertise to sales representatives, other sales...
-
Consultant Ii
5 months ago
Quebec City, Canada Insight Enterprises Full timeInsight Canada is looking for a skilled SharePoint Online Consultant to assist with delivering professional projects to our clients. You bring excellent time management, technical, and soft skills to your role as the delivery resource on projects. Your specific skillset should be focused around SharePoint Online, although expertise in the broader Microsoft...
-
Functional Consultant
7 months ago
Quebec City, Canada INNOOVA Full timeThis is a remote position. - Document settings and prepare clients to use the system. - Should have functional expertise in Workday/ServiceNow/UKG/Successfactors - Serve as a bridge between consultants and clients, especially when projects are starting up. - Work with the technical team to make sure that client needs are incorporated into the specifications...
-
Functional Consultant
7 months ago
Quebec City, Canada INNOOVA Full timeVoici un poste à distance. Responsibilities: Document settings and prepare clients to use the system. - Should have functional expertise in Workday/ServiceNow/UKG/Successfactors - Serve as a bridge between consultants and clients, especially when projects are starting up. - Work with the technical team to make sure that client needs are incorporated into...
-
Technical Support Specialist
5 months ago
Quebec City, Canada ABB Full time**Technical Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
SAP Pp Consultant
5 months ago
Quebec City, Canada DataWomb Inc Full time**SAP PP Consultant** : 7 - 10 Years : Quebec. : Onsite Contract (6 - 12 Months) : Must speak French - Implement and configure SAP PP modules to meet client requirements. - Collaborate with functional teams to understand business processes and propose effective SAP solutions. - Provide technical support and troubleshoot SAP PP-related issues. -...
-
Bilingual Customer Service
5 months ago
Quebec City, Canada EightSix Network Full timeJob Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...
-
Technical Support Agent
5 months ago
Quebec City, Canada Comptabilite Royale Full timeDurée de l'emploi: Temporaire - Langue de travail: Français - Heures de travail: 35 hours per week - Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Willing to relocate - Help desk - Financial management/services - Private sector **Tasks**: - Respond to users experiencing difficulties with...
-
Parts Sales Consultant
5 months ago
Quebec City, Canada MSX INTERNATIONAL Full timeTitle: Parts Sales Consultant Location: Quebec City, QC, Canada with Benefits **Who We Are**: For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization,...
-
Technical Adoption Manager
2 months ago
Quebec City, Canada Broadcom Full timePlease Note: Job Description: TECHNICAL ADOPTION MANAGER The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning and leveraging VMware by Broadcom’s VMware Cloud Foundation solution to help customers succeed in creating a modern, developer-ready, secure Private Cloud? Do you already possess strong business acumen...
-
Analyste D'affaires Bts
6 months ago
Quebec City, Canada Bell Technical Solutions Full time**Req Id**:415509 En choisissant Bell Solutions techniques, vous choisissez une carrière, pas seulement un emploi. Nous nous engageons à développer les talents et à offrir des opportunités de croissance infinies aux membres de l'équipe. Joignez-vous à l'équipe de Bell Solutions techniques et découvrez comment nous faisons les choses pour les...
-
Technical Writer for Service Offers
4 months ago
Quebec City, Canada EMS Ingénierie Full time**Description**: You are passionate about engineering, and would you like to join a young and dynamic team working in the field of consulting engineering? At EMS, we encourage initiative, promote accountability, reward effort and provide opportunities for our employees to develop to their full potential. We are currently looking for a technical writer for...
-
Network Backup Consultant
5 months ago
Quebec City, Canada AppTad Technologies Pvt Ltd Full time**Job Title: Consultant-NetBackup APS** **Job Location: Quebec, Canada (Onsite)** **Job Duration: Long-Term Job Description**: **The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators.** **This position will also handle escalated incidents and perform...
-
Consultant-netbackup Aps
5 months ago
Quebec City, Canada AppTad Technologies Pvt Ltd Full time**Job Title: Consultant-NetBackup APS** **Location: QC** **Duration: Long Term** The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators. This position will also handle escalated incidents and perform root cause analysis of any problems that may arise...