Support Specialist
2 weeks ago
Duties:
- Provide technical support and troubleshooting for software, hardware, and network issues
- Collaborate with team members to resolve complex technical problems
- Assist with the setup and maintenance of computer systems and peripherals
- Monitor and respond to service tickets in a timely manner using ServiceNow or similar ticketing system
- Perform software installations, updates, and patches
- Conduct software troubleshooting to identify and resolve issues
- Assist with the management of user accounts and access permissions
- Maintain documentation of support activities and resolutions
Qualifications:
- Bachelor's degree in Computer Science or related field (or equivalent work experience)
- Strong knowledge of operating systems (Windows, Linux) and desktop support
- Experience with firewall configurations and LAN/WAN technologies
- Familiarity with ServiceNow or similar ticketing system for managing service requests
- Proficient in software troubleshooting and problem-solving techniques
- Excellent communication skills, both verbal and written
- Ability to work independently as well as collaboratively in a team environment
- Knowledge of Jira or similar project management tools is a plus
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We offer competitive compensation packages including benefits such as medical/dental/vision insurance, retirement plans, paid time off, and opportunities for professional development.
**Salary**: $53,000.00-$65,000.00 per year
**Benefits**:
- Life insurance
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Ability to Commute:
- North York, ON M3J 2J1 (required)
Ability to Relocate:
- North York, ON M3J 2J1: Relocate before starting work (required)
Work Location: In person
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