Client Liaison Agent

3 months ago

Toronto, Canada Ministry of Children, Community and Social Services Full time

**Join the Family Responsibility Office (FRO) team and make a positive impact**

As a Client Liaison Agent, you will help families plan for their future, achieve stability, and build brighter tomorrows. This rewarding role offers personal growth, meaningful connections, and a supportive team environment, all while making a real difference in the lives of individuals and families in need.
**What can I expect to do in this role?**: As part of our team at **FRO**,you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:

- Communicating and providing service to the public, promoting a positive client experience.
- Handling client calls and addressing client correspondence from our case management system.
- Building relationships with clients and stakeholders, addressing issues, and promoting compliance.
- Collecting support payments on compliant cases.
- Maintaining case files and recording clear notes on issues, actions, and next steps.
- Performing follow-ups and clarifying payment issues.

To find out more about this exciting opportunity, our work and our team check out the **opportunity overview**.

**Join Our Information Session**
To learn more about the role, FRO and the recruitment process, we welcome you to attend our information session on Wednesday, November 6th, at 12pm. **Please register**. Attendance is optional and will have no influence on the screening and selection process.
**How do I qualify?**:
**Mandatory**:

- You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire

**Client Relations, Interpersonal, and Communication Skills**: You can:

- provide high-quality client service in a fast-paced environment.
- empathize with clients and de-escalate sensitive issues.
- explain complex matters in plain language.

**Analytical and Problem-Solving Skills**: You can:

- review client inquiries and provide accurate information.
- proactively manage client case files.
- develop solutions to enhance the client experience.

**Organizational and Time Management Skills**: You can:

- handle a high volume of work.
- prioritize tasks to meet targets and deadlines.
- work collaboratively in a supportive team environment.

**Technical Knowledge**: You can:

- understand legislation to explain support requirements.
- develop knowledge of courts and legal systems.

**Don't meet every qualification?**:
**Our commitment to diversity and inclusion**:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What we offer**:
Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

- a career that can grow across ministries and job functions.
- flexible learning and developmental opportunities, including education and mentorship programs.
- many employee networks offering support for and education about underrepresented groups.
- comprehensive benefits that look after your holistic wellness needs
- base salary that aligns to market trends with scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more.
- a modern, friendly, and accessible physical work environment

**Additional Information**:
**Address**:

- 1 Bilingual English/French Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 3.7**Category**:

- Customer and Client Services**Posted on**:

- Monday, October 28, 2024**Note**:

- This ad is also available in French.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employm

  • Agent ou Agente, Liaison Communautaire Toronto

    7 months ago

    Toronto, Canada Collège Boréal Full time

    **Agent ou Agente, Liaison communautaire Toronto** Veuillez consulter notre site de carrières pour accéder à la description complète et pour postuler. Type d'emploi : Temps plein, Permanent Salaire : 38,01$ à 44,05$ par heure Horaires de travail: - Du Lundi au Vendredi - Fins de semaine au besoin Lieu du poste : Télétravail hybride à Toronto,...

  • Agent ou Agente, Liaison Communautaire Toronto

    9 hours ago

    Toronto, Canada Collège Boréal Full time

    **Agent ou Agente, Liaison communautaire Toronto** Veuillez consulter notre site de carrières pour accéder à la description complète et pour postuler. Type d'emploi : Temps plein, Permanent Salaire : 36,19$ à 41,94$ par heure Flexible Language Requirement: - Anglais non requis - Français non requis Horaires de travail: - Disponibilité la fin de...

  • Agente ou Agent de Liaison

    2 days ago

    Toronto, Canada Legislative Assembly of Ontario Full time

    English Le bon fonctionnement de l’Assemblée législative de l’Ontario nécessite un personnel talentueux qui occupe divers postes — des cadreuses et cadreurs aux greffières et greffiers de comité en passant par les agentes et agents des achats et les recherchistes. Le Bureau de l’Assemblée législative se consacre au service du Parlement de...

  • Client Liaison

    7 months ago

    Toronto, Canada Bond Consulting Group Full time

    We are seeking a talented Client Liaison with great communication and problem-solving skills to join our team. **Job Specifications/Key Responsibilities**: - Build trust and rapport with a very large client list and respond to surveys. - Assist with issues and any escalations that may arise. - Respond to clients in a timely manner and provide accurate...

  • Seeking Motivated Mortgage Agents! Established 45

    4 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your high income to the next level? Join us for the potential of high income and become part of a dynamic team dedicated to helping clients achieve their home ownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage...

  • Seeking Motivated Mortgage Agents! Established 45

    7 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Seeking Motivated Mortgage Agents! Established 45

    7 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • National Medical

    7 months ago

    Toronto, Canada Merck Sharp & Dohme Full time

    **National Medical and Scientific Liaison, Oncology** The objective of the Medical and Scientific Liaison, by virtue of their training and expertise, is to discuss and provide scientific and therapeutic information to Healthcare Professionals and Researchers viewed by their peers to be authorities in Oncology (Clinical and Scientific Leaders). The Medical...

  • Agente - Agent de Liaison Communautaire (Secteur

    7 months ago

    Toronto, Canada Conseil scolaire Viamonde Full time

    **Profil de l'emploi** - Titre de l’emploi: - Agente - agent de liaison communautaire (Dossier immigration - nouveaux arrivants pour une durée d'un an) - Secteur/Service/École: - Secteur des communications et du marketing - Lieu de travail: - 55 Pelham Ave, Toronto, ON M6N 1A5, Canada (possibilité d'avoir un bureau d'attaché dans une école du...

  • Client Liaison

    4 weeks ago

    Toronto, Canada Magnus HRS Full time

    **Job Title: Client Liaison** **Job Summary**: The Client Liaison is responsible for creating and nurturing relationships with clients, ensuring a smooth and professional communication flow between the client and the company. This role involves handling client inquiries, managing high volumes of client requests, resolving issues, and supporting ongoing...

  • Agent D’élaboration de Programmes Et de Liaison

    8 hours ago

    Toronto, Canada Legislative Assembly of Ontario Full time

    English Le bon fonctionnement de l’Assemblée législative de l’Ontario nécessite un personnel de talent, occupant différents postes - cadreurs, greffiers de comité, agents des achats et recherchistes. Le bureau de l’Assemblée législative a comme mandat d’offrir un soutien non partisan aux députés provinciaux. Ensemble, nous offrons des...

  • Client Liaison Officer

    7 months ago

    Greater Toronto Area, Canada OpusVi Full time

    **Overview** At OpusVi (Latin for Workforce), we partner with healthcare organizations to build transformative workforce solutions. We have developed a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we have designed custom online and...

  • Customer Service Insurance Agent

    1 week ago

    Toronto, Canada Lorrie Howe - Desjardins Insurance Agent Full time

    **DESJARDINS CUSTOMER SERVICE REPRESENTATIVE** **Location: Toronto, ON** **Job Types: Full Time, Permanent** **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping...

  • Lead Client Service Agent

    4 months ago

    Toronto, Canada Toronto Humane Society Full time

    **Our Vision**: To be a leader in animal welfare, working for a compassionate society where all animals are respected and valued. **Our Mission**: To Improve the Lives of Animals. Job Summary Reporting to the Clinic Manager, Public Veterinary Services, the Lead Client Service Agent is responsible for providing a competent and professional quality of customer...

  • Lead Client Service Agent

    8 months ago

    Toronto, Canada Toronto Humane Society Full time

    Do you love animals as much as we do? Join us and you can make a difference every day! Toronto Humane Society finds new homes for thousands of animals and helps keep families together. However, Toronto Humane Society is more than an animal shelter. We are an educational resource and support system, a leading voice in animal welfare and accessible care....

  • Agente ou Agent de Liaison Et D’élaboration de

    7 months ago

    Toronto, Canada Legislative Assembly of Ontario Full time

    English Préparez-vous à prendre part à un voyage extraordinaire pour façonner l’avenir de l’Assemblée législative de l’Ontario, en faisant preuve d’inventivité et d’excellence au sein du Service du protocole parlementaire et des relations publiques! Au Bureau de l’Assemblée législative, nous ne nous contentons pas de soutenir le...

  • Client Service Agent

    9 hours ago

    Toronto, Canada Toronto Humane Society Full time

    **Job Summary** The Client Service Agent (CSA) under the direction of the Assistant Manager, Public Veterinary Services will be responsible for administrative tasks within the public veterinary service department of the Toronto Humane Society. The CSAs are additionally responsible for answering inquiries about the clinic. **Main Duties/Responsibilities** -...

  • Agent de Liaison Avec Les Clients; Agente de

    3 months ago

    Toronto, Canada Ministère des Services à l'enfance et des Services sociaux et communautaires Full time

    **Joignez-vous à l'équipe du Bureau des obligations familiales (BOF) et exercez une influence positive!** En tant qu'agent de liaison avec les clients, vous aiderez les familles à planifier leur avenir, à atteindre la stabilité et à créer des lendemains meilleurs. Ce poste gratifiant permet de s'épanouir sur le plan personnel, d'établir des...

  • Client Interaction Agent

    2 weeks ago

    Toronto, Canada LifeWorks Full time

    Build a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...

  • Leasing Agent

    7 months ago

    Toronto, Canada CMG Toronto Full time

    Company Overview: CMG Toronto is a leading real estate firm specializing in property management, leasing, and sales. We are dedicated to providing exceptional service to our clients and tenants, while also fostering mutually beneficial relationships within the real estate community. As we continue to expand our operations, we are seeking highly motivated and...