Automotive Service Dispatcher/service Advisor
4 weeks ago
Job Overview:
We are seeking a detail-oriented Service Dispatcher/Service Advisor to join our team. The Service Dispatcher will play a crucial role in coordinating service requests and dispatching technicians efficiently.
**Responsibilities**:
- Receive and process service requests from customers
- Dispatch service requests to technicians promptly
- Communicate with customers, advisors, and technicians to provide updates on service status
- Analyze service requests and assign appropriate technicians based on skills and availability
- Perform and monitor data entry tasks to update service records accurately
**Skills**:
- Proficiency in using dispatch software is preferred
- Excellent communication skills to interact effectively with customers and technicians
- Strong typing skills for accurate data entry tasks
- Familiarity with phone systems for managing service calls
- Ability to analyze information quickly and make informed dispatch decisions
- Familiarity with systems for service record management
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$80,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Automotive service: 2 years (required)
Work Location: In person
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